Insurance Claim Intake Completeness Agent

Claims stall for weeks when a document is missing or does not match, and customers grow frustrated. When a customer reports a claim, this agent creates a draft claim file and checks the policy is active and the loss type is covered. It lists the documents needed for that claim type, such as photos, repair estimates or a police report, and drafts a plain-language request to the customer. As documents arrive, it checks each one is readable, complete and matches the claim, for example the date on the police report. Missing or unclear items trigger a new request. When the file is complete, it hands it to the adjuster with a summary. The representative approves every customer message. Edge case: a loss date before the policy start is flagged for review, not rejected.