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AI agent for newsletter writers

Paid Subscriber Churn Save Agent

Win back recoverable subscribers and learn why the others leave.

Paid Subscriber Churn Save Agent: what goes in, what the agent does and what you get

What it does

When a paid subscriber leaves, it is usually either a failed card or a quiet loss of interest, and the writer finds out a month later. The agent watches cancellations and failed payments. For each case it checks the subscriber's recent engagement, such as opens, clicks and the last post read, and the reason given if any. It chooses a save path from the situation: a payment fix link for failed cards, a pause option for someone busy, a short survey for someone who stopped reading, or a thank-you with no offer when the case is clearly lost. After the approved message goes out, it watches whether the subscriber returns, updates the payment or stays canceled, and records the result. Edge case: a subscriber who cancels after a price rise. The writer approves any offer.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
ApprovedYes, continueNo 1 STARTS WHEN A cancellation or failed payment is detected 2 USES A TOOL Pull the subscriber's plan, tenure and engagement 3 DOES Classify the case: payment failure, busy, disengagedor price 4 DOES Choose a save path and draft the message 5 YOU APPROVE Writer approves any offer and the message 6 USES A TOOL Send the message and log the date 7 USES A TOOL Watch for a payment update, reactivation or surveyreply 8 CHECKS THE RESULT Did the subscriber respond or fix the payment within7 days? If not: try the next path once, such as a pause offerafter a payment fix. Back to step 4. 9 DOES Record the outcome and the reason 10 DOES Add the reasons to the monthly summary 11 RESULT Case closed
Read the steps as a list
  1. A cancellation or failed payment is detected
  2. Pull the subscriber's plan, tenure and engagement
  3. Classify the case: payment failure, busy, disengaged or price
  4. Choose a save path and draft the message
  5. Writer approves any offer and the messageThe agent waits here for your OK.
  6. Send the message and log the date
  7. Watch for a payment update, reactivation or survey reply
  8. Did the subscriber respond or fix the payment within 7 days?If not: try the next path once, such as a pause offer after a payment fix. Back to step 4.
  9. Record the outcome and the reason
  10. Add the reasons to the monthly summary
  11. Case closed

How it decides

Failed payment gets a payment fix. Active readers who cancel get a pause or a survey. Subscribers who disengaged for 60 days get a survey and no offer.

  • Send a payment fix link immediately for failed cards
  • Offer a pause to subscribers active in the last 30 days
  • Send a survey and no discount to those inactive for 60 days or more
  • Contact each subscriber at most 2 times

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Offers available (pause, discount, none)
  • Inactivity cutoff (default 60 days)
  • Maximum contacts (default 2)
  • Survey questions
  • Message tone

What keeps you in control

It always asks you first

  • Writer approves any offer or discount
  • Writer approves each message template

Hard limits

  • Never offer discounts without approval
  • Contact each subscriber at most twice

It stops when

  • Done: subscriber saved or case closed with a reason
  • Stop: subscriber asks not to be contacted, close the case

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensSubscriber Maria's card fails on the 3rd. She opened 8 of the last 10 issues, so the agent sends a payment link. After 7 days, no update, so it offers a one-month pause. The writer approves, she accepts, and the agent records 'payment issue, paused'. Another subscriber canceled after the price rise and gets a survey, with no discount offered.

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