Parent Concern Response Tracker Agent

Schools receive many parent emails and calls about learning, behavior, bullying and logistics, and some go unanswered or get half answers. This agent logs each concern, classifies its topic and urgency, and routes it to the right staff member under school policy. Anything suggesting harm to a child goes straight to the safeguarding lead with no drafted reply. For other concerns, it drafts a holding reply, then a full reply from the facts staff provide. It checks that the final reply answers every question the parent asked; if not, it asks the staff member for the missing part. It tracks a 3 school day reply deadline and flags three concerns on the same issue as a pattern. The leader approves replies on sensitive topics. Edge case: a concern mentions possible harm to a child, so it skips drafting and goes to the safeguarding lead at once.