AI agent for insurance claims processors
Policy Coverage Check Agent
A clear coverage note with cited clauses before adjustment
What it does
Before a claim can be settled, someone must confirm the policy was active, the loss is covered, limits and deductibles apply, and no exclusion blocks it, and that means reading long policy wording. Once the file is complete, this agent reads the policy, endorsements and claim facts. It checks the policy was in force on the date of loss and applies endorsements only from their effective date. It matches the loss to coverage clauses and exclusions and drafts a coverage note that cites the clauses word for word. It then checks that every condition in those clauses is matched to a confirmed fact, such as the date of loss or how a vehicle was used. If facts are missing, it lists questions and waits for answers. The adjuster makes the coverage decision. Edge case: an endorsement added mid-term applies only from its date.
How it works
Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.
Read the steps as a list
- Claim file complete
- Read policy, endorsements and claim facts
- Was the policy in force on the date of loss?If not: flag the lapse for the adjuster with the payment record. Back to step 2.
- Apply endorsements from their effective dates
- Match loss to coverage clauses and exclusions
- Draft coverage note with clause citations
- Is every clause condition matched to a confirmed fact?If not: list questions for missing facts and wait for answers. Back to step 5.
- Adjuster makes the coverage decisionThe agent waits here for your OK.
- Coverage note on file
How it decides
Each condition in the relevant clauses must be matched to a confirmed fact before the note is ready.
- Endorsements apply from their date
- Unclear facts become questions
- Clauses are cited word for word
Make it yours
Every agent is a starting point. You choose these settings for your own situation.
- Policy lines
- Note template
- Question routing
- Citation format
What keeps you in control
It always asks you first
- Coverage decision
- Any denial letter
Hard limits
- Never decides coverage
- Never sends denials
It stops when
- Done: adjuster decision recorded
- Stop: policy wording missing
Set it up
We guide you through the set-up, step by step
Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.
- One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
- The agent then walks you through connecting your own data, one source at a time
- A downloadable copy with the flow chart, the rules and the full guide