Video course · 14 chapters · 64 min · certificate
ChatGPT For Customer Support Course
Use ChatGPT for customer support: programming your bot, handling real inquiries, generating FAQs, personalising and adapting responses, clarity and accuracy, building trust, tone and empathy, recognising emotions, professionalism, escalation and handovers, continuous improvement and future-proofing.
What you'll learn
- Program ChatGPT for support
- Handle real-life inquiries
- Generate FAQ content
- Personalise and adapt tone
- Respond with empathy and clarity
- Escalate and hand over smoothly
Chapters
14 chapters · 64:05-
2:37
01Intro Members
Introduction to ChatGPT
Support with AI.
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11:24
02Setup Members
Programming your bot
Instructions.
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15:25
03Inquiries Members
Handling real-life inquiries
Ask for details.
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2:49
04FAQ Members
Generating FAQ content
Common questions.
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2:18
05Personalise Members
Personalising and adapting
Better experiences.
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3:04
06Clarity Members
Clarity and accuracy
Tone and urgency.
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4:31
07Trust Members
Response quality and trust
Answers that make sense.
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3:51
08Empathy Members
Tone and empathy
First-time resolution.
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3:47
09Emotions Members
Recognising customer emotions
Approachable responses.
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1:46
10Professionalism Members
Empathy and professionalism
Avoid vague answers.
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1:54
11Escalation Members
Handling escalations
Knowing limits.
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2:40
12Improvement Members
Continuous improvement
Less frustration.
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1:01
13Handovers Members
Benefits of AI handovers
Optimised vs generic.
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6:58
14Future Members
Future-proofing support
Efficient agents.