AI-powered customer engagement platform Cue has raised $5 million in a funding round co-led by Knife Capital and FAM Investments to accelerate development of its AI-driven customer service platform. The company already handles over 500 million customer messages annually for more than 500 businesses, with AI agents resolving 60% of conversations without human intervention.
Platform traction and channel unification
Cue's platform consolidates interactions across WhatsApp, webchat, email, Messenger, SMS, and voice. Annual recurring revenue has grown 160% year over year, driven by demand for autonomous issue resolution. The investment reflects growing demand for AI for Customer Support, as businesses seek platforms that manage interactions across multiple digital channels.
"The investment underscores growing demand for AI-powered automation in customer experience," the company said, noting that more than 60% of customer conversations are already resolved autonomously by its AI agents.
Expanding AI agents into sales and operations
With the new funding, Cue plans to move beyond support. Future AI agents will qualify sales leads and add them to CRM systems, book appointments, send payment links, and resolve issues across integrated business systems. This move into broader AI Agents & Automation tasks signals a shift toward unified platforms that handle both service and sales workflows.
Cue said its vision is to replace fragmented customer service tools with a single platform where AI agents resolve issues across channels and execute business tasks autonomously.
Why this matters for customer support
Customer support teams should expect AI agents to take on a wider range of tasks, from answering queries to qualifying leads and booking appointments. This shift can reduce manual work but also requires teams to oversee AI performance, handle escalations for complex cases, and adapt to workflows where agents operate across support and sales systems.
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