Appian Connected Claims 2.0 Introduces AI-Driven Efficiency for Insurance Claims Management
Appian’s Connected Claims 2.0 uses AI to streamline insurance claims with automated workflows and real-time insights. It boosts efficiency, fraud detection, and customer satisfaction.
Appian Launches Connected Claims 2.0: AI-Driven Insurance Claims Management
Appian has introduced Connected Claims 2.0, an AI-powered platform aimed at improving insurance claims processes. This solution combines Appian’s Case Management Studio, AI agents, and data fabric to create automated, data-driven workflows that enhance efficiency and accuracy.
Additionally, Appian has been recognized as a Leader in Everest Group’s AI-enabled Claims Management Systems for Property & Casualty (P&C) Insurance – Products PEAK Matrix® Assessment 2025.
An End-to-End Platform for Insurance Claims
The global insurance claims services market is predicted to reach $638.3 billion by 2032, driven by ongoing digital transformation. Connected Claims 2.0 addresses this growth by providing insurers with a comprehensive platform that streamlines claims operations.
The platform offers a unified workflow that accelerates claim processing, improves fraud detection, eliminates inconsistent handling, resolves data issues, and enhances customer satisfaction.
- Fully integrated claims processing system
- Customizable workflows aligned with insurer requirements
- Single-pane interface for better usability
- Real-time data access with AI-powered insights
- Automated regulatory compliance management
According to Jake Sloan, global VP of insurance at Appian, Connected Claims 2.0 is configurable and quick to deploy. It leverages AI to speed up claim cycles, fight fraud, and personalize customer interactions. The platform supports insurers in balancing operational efficiency with accuracy and customer satisfaction.
Transforming Claims Handling with AI
Connected Claims 2.0 incorporates advanced AI features such as data classification, document summarization, context-aware chat, and next-best-action recommendations. These capabilities help reshape traditional claims handling into a streamlined, insight-driven process.
Aurindum Mukherjee, practice director at Everest Group, highlights that the solution’s low-code foundation allows rapid time-to-value. Its AI-driven document processing and seamless integrations with payment, risk, and fraud systems contribute to high client satisfaction and accelerated business outcomes.
For insurance professionals interested in AI applications and automation in claims management, exploring courses on automation and AI tools can provide valuable insights into leveraging these technologies.
