Google Developer Group Hanoi will host the 12th Google I/O Extended Hanoi on August 15 at Trong Dong Palace, with agentic AI, Gemini models and enterprise deployment at the center of the agenda. The event, organized with the National Innovation Center, FPT AI Factory and Sun*, is designed to help engineers, founders and enterprise teams move AI from experimentation into production use.
The annual gathering shifts its focus from chatbots to autonomous systems that can plan and complete tasks with less human prompting. That framing reflects where the industry is heading, and for customer support teams, it signals that AI is moving beyond simple Q&A into workflows that can take action independently.
Agentic AI and Gemini take center stage
The event will concentrate on what organizers describe as the shift into the agentic era. Sessions will cover Gemini models, the Gemini API, Google AI Studio, agentic coding, and AI services across Google Cloud, Firebase and Android.
The opening keynote will be delivered by Nguyen Ba Ngoc, a Google Developer Expert in Cloud AI and founder and CEO of ProtonX. His session is expected to frame how AI-native development is changing product design and deployment.
Duong Quang Tien of FPT Smart Cloud will address how organizations can scale AI development while keeping infrastructure costs under control - a topic that grows more urgent as companies move past proofs of concept and into production. Pham Van Toan of Sun* will examine the transition from prompt engineering to graph engineering, focusing on connected workflows, memory layers and decision paths in agent-based systems.
Sumit Chandel of Google for Firebase will show how AI applications work when tightly integrated with Google's ecosystem. For product teams trying to embed AI across consumer and enterprise apps, this could be one of the more practical sessions of the day.
Hands-on workshops and a startup competition
A workshop led by Nguyen Ba Ngoc will give participants an applied look at AI-native product development. This format aims to help teams separate real deployment from experimentation.
Running alongside the conference is AI Biser Vietnam 2026, an innovation challenge built around vibe coding and Build with Google AI. The competition is organized with the National Innovation Center, with FPT AI Factory as gold sponsor and Sun* as partner.
The mix of institutions matters. The National Innovation Center brings policy visibility, while FPT AI Factory and Sun* add commercial and engineering weight. The event is scheduled from 1 p.m. to 6:30 p.m. at Trong Dong Palace, 483 Hoang Quoc Viet Street. Registration is available through official GDG Hanoi and AI Riser Vietnam 2026 channels.
Why this matters for customer support teams
The shift from prompt-based interaction to agentic workflows directly affects how support teams will work with AI systems. Instead of training staff to craft individual AI prompts, teams will design connected workflows where AI remembers context across interactions and resolves issues in sequence. For teams adopting automation, the session on controlling infrastructure costs is a reminder that AI support systems need budget discipline, not just technical capability. As support teams plan for the coming year, exploring how agentic systems handle multi-step customer issues could help shape which competitors to watch. For professionals building customer-facing AI, the AI for Customer Support category is worth checking out to keep skills current with the shift toward autonomous systems.
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