Harmony has raised a $34 million seed round to scale its AI platform that handles employee requests across IT, HR, finance, procurement, and legal. The funding, led by Lightspeed Venture Partners, will help the company move beyond IT support toward a broader enterprise service management platform, aiming to cut resolution times from days to minutes.
The problem with employee support
At many organizations, employees must juggle several portals, ticketing systems, and knowledge bases to get help with software access, equipment orders, policy questions, or payroll. Determining which department owns a request can delay resolution up to 48 hours, sapping productivity for both the requester and the support team.
How Harmony's platform works
Harmony places AI agents directly inside collaboration tools like Slack and Microsoft Teams. Instead of switching to a separate portal, employees use a single conversational entry point to retrieve information, request approvals, and complete tasks. The agents draw on organizational context-an employee's role, app permissions, and work history-to give tailored responses and, when appropriate, take action across connected enterprise systems.
The platform includes more than 100 prebuilt agents that can be deployed within days without replacing existing HR, IT, or finance systems. This design lets companies automate service delivery while keeping their current software investments.
Nitzan Shapira, co-founder and CEO of Harmony, said, "We built Harmony around a simple idea: employees shouldn't have to navigate multiple back-office systems just to get work done. Whether they need an answer, an approval, or a resolution, Harmony delivers it instantly within the tools they already use."
Early traction and expansion
Customers including n8n, eToro, Cyera, and KITH have already adopted the platform. Harmony says it handled 48% of support requests within two weeks of deployment and more than 75% within three months. The platform's 68% deflection rate in HR demonstrates how AI for Human Resources can reduce manual workload. Deflection rates reached 58% in procurement, 47% in DevOps, 42% in security, and 36% in finance. In some deployments, employee adoption exceeded 80%.
The company is now developing toward a broader Enterprise Service Management platform covering Infrastructure and Operations, Enterprise Applications, Cybersecurity, and Enterprise Resource Planning. Yoni Cheifetz, partner at Lightspeed Venture Partners, said, "Harmony is driving a fundamental shift in how employee support is delivered, moving from a model built around tickets and queues to one powered by AI agents that resolve requests instantly and at scale."
Why this matters for HR professionals
For HR teams, high request deflection means fewer routine inquiries about policies, payroll, and onboarding clogging the queue. Harmony's agents can initiate approvals, update records, and check permissions within existing HR systems, freeing staff to focus on work that requires judgment and personal interaction. The 68% deflection rate in HR suggests that the technology can handle a meaningful share of the volume without undermining service quality.
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