HDI Global deploys mea's AI across underwriting and claims operations
HDI Global and mea announced a partnership today to integrate AI into HDI's underwriting and claims workflows across more than 200 countries and territories. The deployment will standardize how HDI processes broker submissions, policy amendments, and claims documentation at scale.
HDI Global, a corporate and specialty insurer owned by Germany's Talanx Group, handles large volumes of structured and unstructured data daily. The partnership aims to improve data quality and speed up decision-making by automating repetitive classification and extraction tasks.
How the technology works
mea's platform uses an insurance-specific language model and knowledge graph to interpret and route submission and claims data. The system extracts key information from documents and classifies them for faster processing.
Final underwriting and claims decisions remain with HDI's teams. The AI handles data preparation work, freeing underwriters and claims staff to focus on risk assessment and client relationships.
mea designed the platform for rapid deployment alongside existing systems without requiring major technical overhauls. HDI can implement and scale the solution globally while adapting it to local operating models and carrier platforms.
Scale and scope
mea currently processes more than $400 billion in gross written premium across active client deployments in international markets. HDI's engagement represents another major carrier adding AI-driven input management to its operations.
Jens Hillmer, Global Head of Business Operations and Transformation at HDI Global, said the partnership supports the company's broader digitalization strategy. "Partnering with mea will help us strengthen our global input management, enabling our teams to spend more time on risk assessment, advice and service," he said.
Max Richter, EMEA CEO of mea, said standardizing input management across underwriting and claims globally positions HDI to improve productivity and data quality. "By combining mea's insurance-specific AI capabilities with HDI Global's technical expertise, we are creating greater focus, clarity and capacity where it matters most," he said.
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