How Ivanti Reinvented Roles and Protected Employees in the Age of Generative AI
Ivanti prioritized fairness and transparency when integrating generative AI, helping employees transition to new roles instead of layoffs. Leadership focused on guiding AI adoption with clear principles.
What Ivanti Did When Employees Were Displaced by Generative AI
When generative AI captured widespread attention in 2023, Ivanti took a measured, proactive approach instead of reacting with panic or denial. The global software company recognized both the opportunity and responsibility that came with this technology shift.
At the center of Ivanti’s strategy was Brooke Johnson, Chief Legal Counsel who also serves as Senior Vice President of Human Resources and Security. Wearing multiple hats, Johnson led the company’s efforts to support employees through a technological disruption that changed workflows and roles.
Defining AI’s Impact on People Before Changing the Company
Ivanti chose to define what generative AI would mean for its workforce before allowing it to reshape the organization. This strategic decision focused on building a sustainable AI governance model that prioritized transparency and fairness.
Instead of layoffs, Ivanti approached employee displacement with reinvention—helping people transition into new roles and adapt to the changing environment.
Building Guardrails Before Moving Forward
The executive team understood early that success required more than a technical plan. They needed clear principles to guide AI integration. Johnson led a company-wide initiative to evaluate generative AI not just as a tool to improve products, but as a force that could transform or disrupt the workplace.
This process involved asking difficult questions and setting guidelines to ensure AI’s adoption benefited both the company and its employees.
Key Takeaways for HR Professionals
- Lead with principles: Establish values and governance around AI before deployment.
- Communicate transparently: Keep employees informed about AI’s role and its impact on jobs.
- Prioritize equity: Ensure AI adoption doesn’t unfairly disadvantage any group.
- Focus on reinvention: Help displaced employees transition to new opportunities instead of layoffs.
Ivanti’s example shows how HR can play a critical role in guiding organizations through AI-driven change with empathy and structure. For HR leaders looking to expand their knowledge of AI’s workplace impact and governance, exploring targeted education can be valuable.
For more resources on AI courses tailored to different roles, visit Complete AI Training’s courses by job.
