insured.io launches AI claims agent to automate first notice of loss
InsurTech firm insured.io has released Claims AI, an automated system designed to handle first notice of loss (FNOL) submissions through voice and chat. The platform processes claims directly into insurers' core systems in real-time, eliminating manual intake steps.
The system combines policy search, claims intake, and workflow automation into a single platform. Policyholders can file claims via voice or chat, while insurers manage both channels through shared workflows or operate them independently.
Claims AI integrates directly with insurers' existing infrastructure to retrieve policy data and submit claims without manual handoffs. The platform supports English and Spanish out of the box.
How it fits into insured.io's product suite
The launch expands insured.io's existing customer engagement tools, which already include policyholder portals, payment systems, policy IVR services, and messaging platforms. The company positions Claims AI as part of a single omnichannel engagement system rather than a standalone tool.
What the numbers suggest
insured.io cited industry research indicating AI-powered claims technologies can improve productivity by as much as 80% while increasing classification accuracy by 30% compared with manual workflows.
The company targets mid-sized insurance carriers adapting to changing customer expectations around claims submission.
Why insurers built it themselves
Steve Johnson, chief product officer at insured.io, said the system was built by insurance experts rather than AI specialists guessing at claims workflows. "With Claims AI, we're putting insurers in command of every touchpoint in the policyholder relationship," Johnson said.
The launch reinforces insured.io's strategy of offering a single customer engagement platform that evolves alongside policyholder communication preferences and operational demands.
Learn more: AI for Insurance covers claims processing, underwriting, and policy automation. AI for Customer Support explores automating customer interactions across channels.
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