Lenovo and ServiceNow expand partnership to cut IT costs and automate device operations
Lenovo and ServiceNow announced an expanded multi-year agreement to automate IT operations across device lifecycles, targeting up to 30% reductions in IT support costs and 50% faster employee productivity. The companies unveiled the partnership at ServiceNow's Knowledge 2026 customer conference.
The collaboration integrates Lenovo's real-time device intelligence platform with ServiceNow's AI orchestration capabilities. Organizations can now automate workflows across device management, employee onboarding, and IT support at scale.
What the solution includes
- Lenovo's xIQ Digital Workplace Platform, which monitors device performance across enterprise endpoints globally
- Device lifecycle management and device-as-a-service capabilities from Lenovo
- ServiceNow's AI Control Tower and workflow orchestration tools
- Lenovo Workplace Service Operations Suite, a set of applications for operational visibility and lifecycle workflows
Measurable outcomes from internal testing
Lenovo's testing showed the combined approach delivers specific operational improvements. IT support costs drop by up to 30% through predictive issue detection and automated fixes before users report problems.
Employee onboarding accelerates by up to 50% by eliminating device-related delays. The system resolves up to 40% of IT issues proactively, before they affect users. Employee experience improves by up to 30% through consistent, continuous service delivery.
How it works operationally
Lenovo's device intelligence platform continuously analyzes performance data from enterprise endpoints worldwide. That data feeds into ServiceNow's platform, which automates responses-triggering fixes, escalating issues, or adjusting configurations without manual intervention.
The approach moves IT from reactive ticket management to predictive operations. Instead of waiting for users to report problems, the system identifies and resolves issues in the background.
Scope and rollout
The partnership launches in Australia, New Zealand, Hong Kong, Singapore, and Ireland, with global expansion planned. Lenovo can now deliver managed AI services for organizations with 5,000 to 50,000 employees.
ServiceNow will provide global partner management and multi-region onboarding support. This allows multinational organizations to deploy a consistent operating model across regions while maintaining local governance flexibility.
Rakshit Ghura, vice president and general manager of digital workplace solutions at Lenovo, said the focus is outcomes, not pilots. "Companies don't need more AI pilots. They need measurable results," he said.
For operations professionals, this partnership addresses a core challenge: moving from fragmented, manual IT processes to coordinated automated workflows. Learn more about how AI agents and automation are reshaping operations, or explore an AI learning path designed for operations managers.
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