LG CNS to redesign KEPCO's sales system with AI and automation
LG CNS won a consulting contract to blueprint South Korea's Korea Electric Power Corporation (KEPCO) next-generation sales and distribution system. The project will map the technology roadmap for a main build-out expected to cost several hundred billion won.
The sales and distribution system handles real-time operations for about 22,000 KEPCO employees. It processes customer service for roughly 25 million households-calculating bills, collecting payments, and managing power facility operations including distribution design and construction.
Where manual work slows the process
Currently, billing verification involves significant manual steps. Power metering devices at different sites collect data in varying formats, requiring staff to check each entry individually. LG CNS plans to deploy an automation platform that removes these repetitive tasks.
The firm will apply AI-based analytical models to verify customer usage and billing information. This approach flags abnormal charges or irregular usage patterns faster than manual review.
Part of KEPCO's broader shift
KEPCO is moving beyond its core power supply business toward positioning itself as a global energy solutions company. The sales and distribution system redesign supports that digital transformation effort.
Baek U-gi, KEPCO's executive vice president for sales, said the next-generation system will "dramatically improve the quality of public services and fulfill our role as a key resource leading the power business ecosystem."
Lee Ho-goon, LG CNS executive director overseeing public and telecom business, called the consulting project "the starting point for converting KEPCO's core work systems into an intelligent, AI- and data-based framework."
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