Mosaic AI Launches Enterprise Support Platform as Salesforce Agentforce Alternative
Mosaic AI announced its enterprise platform for B2B support teams today, positioning itself as an alternative to Salesforce's Agentforce. The platform integrates with existing tools like Salesforce, Zendesk, Jira, Confluence, and Slack to automate customer support workflows across complex product environments.
The company, founded in 2022 by AI PhD Alon Talmor, has shifted from its original Ask-AI assistant product to focus specifically on the operational challenges that support teams face as product development accelerates. Mosaic customers report reducing cost-per-case by 39%, cutting support chat volume by up to 37%, and achieving return on investment within a quarter.
Why B2B Support Is Different
Most enterprise AI tools handle straightforward requests. B2B support is messier. A single customer issue depends on product version, configuration, account history, past escalations, and engineering context. As development teams ship faster, support teams fall further behind trying to keep pace with new features and products.
Mosaic connects data from fragmented systems and enriches it with product, customer, and organizational context. The platform then deploys AI agents that deflect cases, surface answers, retrieve account history, and recommend next steps for agents. It also identifies knowledge gaps and flags customer or product risks before they escalate.
Customer Results and Growth
AssetWorks reduced its cost to resolve a support case by 39% within 90 days. Point of Rental cut case resolution time by 44% and achieved 92% customer satisfaction scores.
Mosaic has tripled revenue over the past year and signed nearly $1 million in new annual recurring revenue over the past 30 days, including multiple six-figure enterprise deals. The company typically shows proof of value in a five-day pilot and deploys across entire support organizations in three weeks.
Greg Richards, President and GM of AssetWorks, said the team "scaled our Mosaic deployment from production pilot to full adoption across multiple business units in under 10 weeks."
Building for Scale
Mosaic starts in customer support where cost and case volume are easiest to measure, then extends into customer success and sales. The platform is built by AI researchers and has raised $20 million to date.
For product development leaders, the relevance is direct: as you ship faster, your support infrastructure needs to keep pace. Learn more about AI for Customer Support and AI Agents & Automation to understand how these tools work.
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