Netomi raises $110M to expand agentic AI for enterprise customer service
Netomi Inc. announced $110 million in new funding to scale its agentic AI platform across regulated industries and high-volume customer service operations. The round was led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, SLW, NAVER Ventures, Metis Strategy and Fin Capital.
The platform handles customer interactions across chat, email and voice channels, working alongside human agents rather than replacing them. Netomi's architecture combines deterministic controls-hard guardrails that prevent agents from violating brand guidelines or compliance rules-with probabilistic reasoning that lets the system adapt to varied customer queries.
The company claims zero failures, zero broken guardrails and zero brand violations across deployments. That track record matters for compliance and governance teams at large enterprises, which have been cautious about rolling out AI for Customer Support at scale.
How the platform works
Netomi's microservices architecture handles concurrent load. A multilayer observability stack logs and audits every agent decision in real time, creating an audit trail for regulated industries.
Rather than sitting on top of existing systems as a chatbot, the platform embeds directly into digital products and customer journeys. The company positions this as reading customer interactions as they happen and resolving issues before they become support tickets. Conversation appears only when edge cases or complex decisions require human judgment.
Customer roster and deployment
Netomi counts Delta Air Lines, United Airlines, MetLife, Paramount Skydance, DraftKings, the National Basketball Association and Ingram Micro among its customers. The company was founded in 2016 as msg.ai.
Puneet Mehta, Netomi's founder and CEO, described the shift toward what he calls a world model for customer experience-one where AI Agents & Automation sit inside products rather than layered on top.
Ndidi Oteh, chief executive of Accenture Song, said the funding reflects how agentic AI is changing customer experience at scale. "Netomi's platform doesn't just make service faster; it strengthens the connection between people and the brands they trust," Oteh said.
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