OPM Plans AI Tools to Modernize Retirement Processing and Hiring
The Office of Personnel Management will introduce artificial intelligence to streamline retirement services and job hiring, Director Scott Kupor said at the UiPath Fusion conference on May 5. The federal agency currently processes retirement documents through manual, paper-based workflows that rely on mailed correspondence between HR and payroll departments.
Kupor outlined two immediate applications. First, AI chatbots and automated call center systems could handle routine retirement inquiries-like address changes-without requiring employees to speak with a live agent. Second, the agency launched USA Class, an AI tool that automates the creation of federal job descriptions.
Freeing Staff for Complex Work
The goal is not workforce reduction, Kupor said. Instead, AI handles straightforward tasks so HR staff can focus on work that requires human judgment.
"If you've got some complicated problem, then yes, I want you to talk to an individual," Kupor said. "But if you're trying to change your address on a retirement form, it's just so obvious that we need to do that in a way that is automated."
He described the approach as basic application of existing technology. "None of this is rocket science," he said.
Job Description Automation
USA Class will be available to all federal agencies through USA Staffing at no cost. The tool learns from past job descriptions to generate new ones, reducing paperwork for HR hiring managers.
"I'd much rather have my HR hiring managers focused on outbound recruitment or talking to candidates," Kupor said, "rather than having them mired in a bunch of paperwork."
He signaled this is preliminary. "This is just kind of iteration number one of what I think we can do to improve the efficiency of the hiring process."
HR professionals managing federal recruitment or considering AI applications in workforce strategy may find these developments relevant to their own modernization efforts.
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