Salesforce cuts jobs across sales, tech and operations as AI strategy shifts
Salesforce has eliminated roles across sales, technology and operations as the cloud software company continues restructuring around artificial intelligence. A California regulatory filing disclosed 86 job cuts in the state, with employees in Washington and outside the United States also affected.
The layoffs hit teams working on Agentforce, Salesforce's AI platform, as well as MuleSoft, its integration software business, and Marketing Cloud. Core Agentforce teams were not affected, according to sources familiar with the matter.
What the numbers show
The California Worker Adjustment and Retraining Notification (WARN) filing identified 86 positions eliminated across sales, general administration, and technology and product roles. Affected employees will remain on payroll until 7 August.
Salesforce's severance policy provides compensation based on employee level and tenure, extending up to six months in some cases. Employees aged 60 and above receive an additional four weeks of severance.
The company employed more than 80,000 people at the end of January, according to a US Securities and Exchange Commission filing. Salesforce did not respond to requests for comment.
AI investment continues despite investor concerns
The cuts reflect Salesforce's effort to redirect resources toward AI. Investors have raised questions about whether AI-powered tools could eventually reduce demand for traditional software products, including the customer relationship management platforms that built Salesforce's business.
Salesforce shares have fallen more than 30% this year. The company has responded by positioning AI as its primary growth driver.
Agentforce, Salesforce's platform for deploying AI agents in customer service, sales and operational workflows, recently crossed $1 billion in annualized revenue. Earlier reporting indicated adoption was lower than expected and some customers said the platform's capabilities fell short of company demonstrations, but Salesforce has since highlighted growing commercial traction.
Second round of restructuring
These cuts follow a January restructuring that eliminated fewer than 1,000 roles. Together, the two rounds indicate workforce adjustments will remain part of Salesforce's effort to balance costs and redirect resources toward AI-focused priorities.
For operations professionals, understanding how enterprise software companies are reconfiguring around AI can clarify how business priorities are shifting. Learn how AI applies to operations roles, or explore an AI learning path designed for operations managers navigating similar transformations.
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