Solidroad raises $25M Series A to scale AI quality assurance for customer support

Solidroad raises $25M to automate quality checks in customer support

Solidroad, a platform that evaluates customer support conversations using AI, closed a $25 million Series A funding round led by Hedosophia. First Round Capital, Y Combinator, and Sony Innovation Fund also participated in the round.

The company plans to expand teams in San Francisco and Dublin. Solidroad analyzes customer interactions-both human and AI-handled-to identify quality gaps and surface training opportunities for support agents.

What the platform does

Support teams typically review only a fraction of customer conversations. Solidroad automates this process, evaluating interactions at scale and flagging issues that might otherwise go unnoticed.

The platform generates two types of output. First, it produces quality insights that reduce manual review work. Second, it creates personalized training simulations targeting specific agent weaknesses.

Customers report using Solidroad to automate QA coverage, cut manual review hours, speed up agent onboarding, and improve customer satisfaction scores. The platform processes hundreds of conversations in seconds, making it suited for high-volume support operations.

Why now

As companies scale support teams and deploy AI agents alongside human staff, maintaining consistent quality becomes harder without adding headcount. Solidroad's automation addresses this gap by keeping quality standards consistent as ticket volume rises.

Mark Hughes, Solidroad's CEO, said the funding "enables us to expand our team and capabilities so more companies can make exceptional service the standard, not the exception."

This funding round follows Solidroad's seed round in June 2025, also led by First Round Capital.

For more information, visit Solidroad's website.