Stellantis and Microsoft expand AI partnership across vehicles and customer support
Stellantis and Microsoft announced a five-year collaboration on Thursday to co-develop more than 100 AI initiatives across customer care, product development and operations. The automaker will also deploy an AI-driven cyberdefense center and reduce its datacenter footprint by 60% by 2029 using Microsoft Azure.
For customer support teams, the partnership signals a shift toward AI-powered customer interactions. Stellantis plans to offer drivers intelligent recommendations-such as energy-efficient driving tips for Peugeot owners and proactive vehicle-health insights-powered by AI analysis of encrypted customer data.
What this means for customer support
Customer care operations will see faster deployment of digital features and services. Stellantis is equipping its global workforce with enterprise-grade AI tools, with 20,000 licenses of Microsoft 365 Copilot rolling out to select roles to boost productivity and collaboration.
The partnership embeds cybersecurity into every digital vehicle experience. Jeep drivers, for example, will receive protected data access and reliable connectivity even in remote areas-a requirement for customer support teams managing connected vehicle issues.
Infrastructure changes ahead
Cloud modernization will power a more interconnected digital ecosystem. This affects how customer support systems integrate with vehicle data, manufacturing operations and supply-chain visibility.
Stellantis will work with Microsoft-certified partners on specialized expertise, meaning customer support teams may interact with third-party vendors implementing these AI systems.
Learn more about AI for Customer Support and explore Microsoft AI Courses to understand the tools driving these changes.
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