Transcom launched Transcom Leading Voices, a thought leadership platform for customer experience leaders, on June 25 at Customer Contact Week in Las Vegas. The platform brings together research, executive interviews, interactive learning tools, and peer networking opportunities aimed at helping CX executives make sharper decisions about AI adoption, customer engagement, and operational change.
What the platform includes
The platform organizes its offerings into four main areas. A library of executive interviews, client stories, and original research provides actionable insights on AI and business transformation. Interactive modules and readiness assessments help teams measure skills and accelerate development. Curated peer networks offer executive briefings, roundtables, and dinners for candid conversations about shared challenges. Innovation experiences grant early access to solution demos and hands-on labs that simulate future customer service scenarios.
Two editorial series anchor the launch
The launch spotlights two content series. Leading Voices: AI, but Make it Human examines how organizations can adopt AI in customer service without sacrificing empathy, accountability, or human judgment. The series draws on executive interviews and practical commentary to explore real-world implications for CX teams.
Leading Voices: Amplifying Women's Leadership elevates women across the industry, particularly those driving transformation on the front lines. It features conversations with leaders from brands like Fabletics, Travelzoo, and JustFab, aiming to increase visibility, mentorship, and advocacy for women in customer experience.
What the company says
Amit Shankardass, Chief Marketing Officer at Transcom, said, "Leaders are constantly challenged to move past disjointed strategies and demonstrate real business impact. We built Transcom Leading Voices to give our clients and prospects a clear, definitive advantage. It is a scalable engine designed entirely to give them the clarity, confidence, and community they need to lead as individuals and their markets."
Over the coming months, Transcom plans to extend the platform's footprint through interactive workshops, executive exchanges, and in-person events at major industry gatherings. Customer support leaders who want to stay current on AI-driven service strategies can also explore resources like AI for Customer Support for additional training and insights.
Why this matters for customer support leaders
The platform addresses a core tension for support teams: implementing AI without eroding the human connection that defines great service. Its practical tools and peer conversations give managers a way to test readiness, learn from others' mistakes, and keep teams focused on empathy and accountability as they adopt new technology.
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