TriNet Launches AI-Powered HR Suite for SMBs: Practical Tools HR Teams Can Use Now
TriNet announced a new suite of AI-powered capabilities built to give small and midsize businesses faster answers, smarter recommendations, and secure, human-guided HR support. The focus: automate routine work, surface insights when they matter, and keep an HR pro in the loop for judgment calls.
CTO Jeff Hayward underscored a clear goal-help leaders anticipate issues and make confident, data-informed decisions without losing the human side of HR. CPO Lisa Reeves added that HR should fuel workforce transformation with clear insights and experienced guidance tied to business growth.
What's Included
- Personal Health Assistant (via Healthee): 24/7 virtual guidance for employees on plan coverage, procedure costs, deductibles, and in-network providers. Helps reduce tickets, emails, and back-and-forth on benefits basics.
- TriNet Assistant (coming soon): An AI gateway trained on decades of TriNet HR knowledge to answer thousands of HR, payroll, and benefits questions. Built for speed and an intuitive workflow so teams can complete tasks without digging through docs.
- Dynamic Dashboard (coming soon): A personalized entry point in TriNet's platform and mobile app that surfaces what matters now-deadlines, tasks, insights-so HR teams can act, not search.
Why It Matters for HR
- Faster, more consistent answers: Deflect repetitive questions and keep policy guidance accurate across the org.
- Human-in-the-loop: AI handles the repeatable work; HR pros handle nuance, coaching, and edge cases.
- Privacy and security: Built with controls that support compliance standards like HIPAA. See the HHS Privacy Rule overview for context: HHS HIPAA Privacy Rule.
- Better employee experience: Employees get timely answers and clear next steps without waiting on a queue.
How HR Teams Can Put This to Work This Quarter
- Map your top 25 FAQs: Benefits, payroll timing, leave policies, onboarding steps. Use these to train and test the assistant experience.
- Set governance guardrails: Define what AI can answer directly vs. what routes to an HRBP (e.g., performance issues, terminations, sensitive accommodations).
- Create short internal playbooks: One-pagers for managers and employees on how to ask questions, verify answers, and escalate.
- Upskill your team: Run a 60-90 minute workshop on prompting, verification, and privacy. If you need structured options, explore role-based AI learning paths here: AI Courses by Job.
Metrics to Track
- Time-to-answer: Average time to resolve benefits and payroll questions.
- Deflection rate: Percentage of inquiries resolved by the assistant without HR intervention.
- Accuracy and compliance: Spot-check weekly. Track corrections and update source content.
- Adoption: Monthly active users, repeat usage, and search-to-task completion.
- Employee satisfaction: Quick, 2-question pulse after assistant interactions.
Availability and Next Steps
The Personal Health Assistant is available for employees to use 24/7. TriNet Assistant and Dynamic Dashboard will be available soon. For updates and rollout timing, visit TriNet Product Updates.
TriNet is also hosting "Modernizing Your HR Strategy: Preparing for 2026," a two-day virtual event starting today for executives and HR leaders who want to stress-test their HR strategy for next year.
About TriNet
TriNet provides HR solutions for SMBs across benefits, payroll and payroll tax administration, risk mitigation, compliance consulting, and human capital expertise. The company's long-term goal is to be the premier HR partner for a broad range of SMBs through strong benefits, effective distribution, and a high-performing services model.
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