Government agencies should scale automation beyond pilots, UiPath executive says
Federal agencies need to move past small-scale automation experiments and build enterprise systems that align with their core missions, according to Amy Marchibroda, vice president of U.S. state and local government for UiPath.
Marchibroda said the next 12 to 24 months will see significant adoption of agentic automation-AI systems that can independently execute tasks-in three areas: benefits and eligibility determination, call center operations, and complex business processes.
The shift requires more than just deploying new technology. Agencies should establish a center of excellence to manage automation sustainably and ensure systems serve agency missions rather than existing for their own sake, she said.
Where the impact shows up
Agentic automation can reduce paperwork and streamline workflows. The real payoff comes from freeing knowledge workers to handle higher-value tasks that require human judgment.
In benefits administration, for example, automation can process routine eligibility checks, leaving caseworkers time to help people navigate complex situations. Call centers can route inquiries more efficiently, reducing wait times.
Economic development also benefits when administrative burden drops. Agencies spend less time on paperwork and more on their actual mission.
The operational challenge
Marchibroda emphasized that isolated pilots don't scale. Agencies that move from proof-of-concept to production-level systems need clear governance, defined roles, and sustainable operations.
A center of excellence provides the structure to manage multiple automation projects, share best practices across teams, and ensure consistency in how systems are built and monitored.
Learn more about AI Agents & Automation and AI for Government to understand how these systems work in practice.
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