UKG Bryte AI brings real-time answers and document access to HR and operations
UKG introduced next-generation experiences for UKG People Assist and UKG Document Manager, using Bryte AI to end the constant search across intranets, dashboards, and policy handbooks. The goal is simple: fewer "How do I…?" and "Where do I find…?" questions, with clear, role-aware answers delivered on any device.
Built on the UKG People Fabric data layer, organizations can train Bryte AI on processes and policies across HR and operations. Combined with extensive work and sentiment data, employees get fast, contextual guidance that fits their role, location, and situation.
Why this matters for HR
- Cuts ticket volume by delivering instant, self-serve answers to frequent questions.
- Reduces time-to-complete for common tasks like leave, benefits changes, and schedule requests.
- Improves policy adoption by turning complex documents into plain-language guidance.
- Strengthens compliance with centralized policies, retention rules, and audit-ready trails.
What's new in People Assist
- Ask natural-language questions (e.g., "How do I request parental leave?") and get clear, step-by-step guidance.
- Kick off processes directly from the answer with prompts and links to the right workflow.
- Goes beyond HR if you include ops procedures, frontline playbooks, or company policies.
- Managers can convert documents into searchable articles; employees receive role-based responses in real time.
- Anticipates needs and automates routine tasks to reduce back-and-forth.
What's new in Document Manager
- Securely centralizes handbooks, contracts, certifications, and compliance forms in one place.
- Automates document generation, retention, and e-signature workflows to lower manual effort and risk.
- Delivers the right document at the right time to employees and managers.
- Supports faster audits and a more complete, unified view of your workforce.
"The new document experience is designed to give employees easier access to their documents - it's simple, secure, and available anywhere," said Virginia Owens, Executive Vice President, HR Operations at PennyMac. "By putting everything right at their fingertips, we're empowering our people to be self-sufficient and stay informed, creating a better, more connected experience for every employee."
How it works
People Assist and Document Manager are optimized for mobile, so employees can get help anywhere, anytime. People Fabric lets you teach Bryte AI your processes and policies across HR and operations, so guidance reflects your company's rules, not generic advice.
Because responses are contextualized to role and situation, guidance is specific and easier to act on. For HR, that means fewer tickets, fewer errors, and faster decisions across the organization.
Availability
Next-generation versions of People Assist and Document Manager are in early access with select customers today. Global availability is planned for early 2026, offered separately or together, and within the UKG Pro HCM and UKG Pro Workforce Management suites.
Fast-start checklist for HR
- List your top 25 "How do I…?" questions and the policies behind them.
- Clean up policy documents (titles, owners, effective dates) and remove duplicates.
- Define retention rules, access controls, and e-sign requirements by document type.
- Pilot with a frontline or high-volume team; track ticket deflection, time-to-answer, and completion rates.
- Feed unanswered questions back into your knowledge base weekly.
Resources
Learn more about UKG and its HR, pay, and workforce management platform on the official site: ukg.com.
If your HR team is building practical AI skills, explore role-based learning paths here: Complete AI Training - Courses by job.
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