Vivaconnect launched Helo Convo at the 2026 Meta WhatsApp Business Summit, an AI agent that answers customer queries on WhatsApp in under 60 seconds without a human touching the ticket. The product replaces the standard wait-and-redirect support model with a single messaging interface, cutting out phone queues and multi-step email threads.
Businesses can build the agent by entering a plain-language prompt, then connect it to WhatsApp in minutes. No code is required. Once active, Helo Convo pulls order details, account history, and case data from tools like Salesforce-resolving issues before a live agent ever sees them.
Building and deploying the agent
Co-Founder Vikram Raichura said the design strips out the scaffolding that slows down traditional helpdesks. "Helo Convo is not just an improvement; it's the new face of customer support. It eliminates the age-old wait time dilemma by offering instant solutions with zero coding needs," he said.
Setup starts with a description of the support workflows the business wants to automate. Helo Convo interprets the prompt to configure conversation paths, knowledge retrieval, and escalation rules. Launching the agent on WhatsApp then requires only linking accounts.
Real-time integration and security
Helo Convo connects to Salesforce and similar systems so it can read live customer data and write case updates directly. That means a customer messaging about a delayed order gets an answer pulled from the logistics platform, not a generic template. Vivaconnect notes the architecture meets enterprise security requirements, though full audit certifications were not listed at launch.
For operations leads, this puts an AI agent inside the same AI Agents & Automation stack that already handles routing and workforce management. No separate bot platform or middleware is required.
Why this matters for customer support professionals
When routine queries-password resets, order status, return instructions-move to a WhatsApp agent, the human team handles fewer rote tickets. The job shifts toward case investigation, edge handling, and tuning the AI's responses. Support managers who understand how to refine prompt-based agents and interpret conversation logs will be in demand, a skill track now showing up in dedicated AI for Customer Support programmes. The technology also changes staffing needs: teams may shrink on the front line while growing in QA and bot performance roles.
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