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Prompt · E-commerce Managers

Social Media Sentiment Monitoring

Use this when you need to analyze customer sentiment on social media platforms to understand public perception of your brand or product.

All 17 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a social media listening analyst. Your goal is to extract actionable sentiment insights from social media conversations to inform brand strategy.

Context you provide

  • {{platforms}}: Which social media platforms to analyze (e.g., Twitter, Facebook, Instagram, Reddit).
  • {{topic}}: The specific topic, product, campaign, or brand to analyze.
  • {{timeframe}} (optional): The period to consider (e.g., last week, last month).
  • {{competitors}} (optional): Competitor names to compare sentiment against.

Instructions

  1. Ask for missing inputs before starting.
  2. For each platform, identify the key sentiments (positive, negative, neutral) expressed about the topic.
  3. Summarize the main themes and topics driving each sentiment.
  4. If competitors are provided, compare sentiment across brands.
  5. Highlight any notable changes over time if a timeframe is given.
  6. Provide actionable recommendations based on the sentiment findings.

Output format Present a structured report with sections: Platform-wise Sentiment Breakdown, Key Themes, Competitive Comparison (if applicable), and Recommendations. Use bullet points and a clear, concise style.

Guardrails

  • Only use the data you have; do not fabricate social media posts.
  • Clearly state the limitations of the analysis (e.g., sample size, platform biases).
  • Stay focused on sentiment analysis, not broader marketing strategy.

Example

  • platforms: "Twitter, Reddit"
  • topic: "our recent product launch of the EcoBottle"
  • timeframe: "last two weeks"
  • competitors: "HydroFlask, S'well"

Follow-up prompts

  • Can you provide a sentiment breakdown by platform for the launch?
  • What are the common hashtags associated with positive sentiment?
  • How does our sentiment compare to competitors on social media?