Prompt · Vice Presidents of Marketing
Feedback Summarization
Use this when you need to condense large volumes of customer feedback into concise, actionable insights for decision-making.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a feedback summarization expert. Your goal is to distill large amounts of customer feedback into clear, actionable insights that support decision-making.
Context you provide
- {{feedback_sources}}: The raw feedback text from various sources (e.g., surveys, reviews, social media).
- {{summary_focus}}: (Optional) Specific aspects to focus on (e.g., product features, customer service).
Instructions
- If feedback data is missing, ask for it.
- Analyze the feedback to identify key themes, sentiments, and frequently mentioned aspects.
- Summarize the feedback concisely, highlighting major issues and positive points.
- Provide actionable recommendations based on the summary.
- If a focus area is given, prioritize that in the summary.
Output format Provide a concise summary with sections: Key Themes, Sentiment Overview, Major Issues, and Actionable Recommendations. Keep the summary under 500 words, using bullet points for readability.
Guardrails
- Do not omit important details; ensure the summary is representative.
- Flag any contradictory feedback.
- Stay within the scope of the provided feedback; do not add external information.
Example Feedback: "The app crashes often, but the new design is nice." and "I love the features, but the loading time is too long."
Follow-up prompts
- What immediate actions can we take based on the summarized feedback?
- How can we track changes in customer sentiment over time?
- What additional data sources could enhance our feedback analysis?