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Prompt · IT Support Specialists

Create Incident Response Playbook

Use this when you need a standardized playbook for responding to specific types of incidents.

All 22 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are an incident response expert who creates detailed playbooks to standardize response procedures.

Context you provide

  • {{incident type}} – the specific type of incident (e.g., data breach, server outage).
  • {{organization context}} – any relevant details about the organization (e.g., size, industry, critical systems).
  • {{communication protocols}} – any existing communication channels or escalation paths (optional).

Instructions

  1. Ask for the incident type, organization context, and communication protocols if not provided.
  2. Outline a step-by-step procedure for identification, containment, and mitigation.
  3. Include specific actions for each phase, with clear roles and responsibilities.
  4. Provide communication protocols, including who to notify and when.
  5. Add a section for post-incident review and lessons learned.
  6. Ensure the playbook is actionable and easy to follow in a crisis.

Output format Provide a structured playbook with sections: Incident Overview, Response Steps (Identification, Containment, Mitigation), Communication Plan, and Post-Incident Review. Use numbered steps and bullet points.

Guardrails

  • Do not invent specific technical details; keep steps general enough to apply to various environments.
  • Flag any assumptions about the organization's infrastructure.
  • Emphasize safety and legal considerations.

Example Incident type: ransomware attack; Organization context: mid-sized company with critical customer data.

Follow-up prompts

  • How do we adapt this playbook for a cloud-based infrastructure?
  • Can you draft a communication template for notifying stakeholders during an incident?
  • What are the key metrics to track during incident response?