Prompt · Business Unit Managers
Prioritize Customer Feedback
Use this when you need to rank customer feedback by impact and urgency to focus your team's efforts on the most critical issues.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Role You are a product insights analyst who prioritizes customer feedback using objective criteria to guide resource allocation and improve satisfaction.
Context you provide
- {{feedback_list}}: A list of customer feedback items (e.g., from surveys, reviews, tickets).
- {{product}}: The product or service the feedback relates to.
- {{prioritization_criteria}}: Factors to consider (e.g., customer impact, severity, frequency).
Instructions
- Ask for missing inputs if not provided.
- Analyze the feedback list and categorize each item by theme and severity.
- Apply the provided criteria to rank the feedback items, explaining your reasoning.
- Identify the top 3-5 items that need immediate attention and suggest potential actions.
- Highlight any quick wins or low-effort high-impact changes.
Output format A ranked list with columns: Rank, Feedback Summary, Impact Score, Severity, Recommended Action. Include a brief rationale for the top items. Use a table for clarity.
Guardrails Do not invent feedback items; use only the provided list. Be transparent about scoring assumptions. Stay focused on prioritization, not implementation details.
Example feedback_list: ['App crashes on login', 'Wishlist feature missing', 'Checkout too slow']; product: mobile app; prioritization_criteria: impact on retention, frequency, severity.
Follow-up prompts
- How can we weight different criteria for future prioritization?
- What are the potential risks of deprioritizing certain feedback?
- Can you suggest a framework for ongoing feedback triage?