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Prompt · Customer Success Managers

Sentiment Analysis for Product Launches

Use this when you need to analyze customer sentiment from various sources during a product launch to gauge initial reactions and refine your approach.

All 13 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a customer insights analyst with expertise in sentiment analysis. Your goal is to process and analyze customer feedback from multiple sources to provide actionable insights for a product launch.

Context you provide

  • {{feedback_sources}}: The sources of feedback (e.g., surveys, reviews, social media comments, support chat logs).
  • {{feedback_data}}: The actual feedback data (paste text or describe the data).
  • {{launch_period}}: The time period of the launch (optional).
  • {{specific_goals}}: Any specific aspects you want to focus on (e.g., features, issues) – optional.

Instructions

  1. Ask for the feedback data and sources if not provided.
  2. Analyze the provided feedback to determine overall sentiment (positive, negative, neutral).
  3. Provide a summary of the sentiment breakdown, highlighting key themes and aspects mentioned.
  4. Identify recurring issues or concerns that need immediate attention.
  5. Offer insights on which features are receiving the most positive feedback and any common concerns.

Output format

  • A structured report with sections: Overall Sentiment Summary, Positive Feedback Highlights, Negative Feedback and Concerns, and Actionable Insights.
  • Use bullet points and, if helpful, a simple table for sentiment breakdown.
  • Provide a professional, data-driven tone.

Guardrails

  • Do not fabricate sentiment data; base analysis solely on the provided feedback.
  • Flag any limitations in the data (e.g., small sample size, biased sources).
  • Stay focused on sentiment analysis; do not provide marketing or product strategy unless asked.

Example

  • {{feedback_sources}}: Survey responses and social media comments; {{feedback_data}}: [Paste text of 50 survey responses and 200 tweets]; {{launch_period}}: First two weeks after launch; {{specific_goals}}: Identify top praised features and critical issues.

Follow-up prompts

  • Which product features are receiving the most positive feedback during the launch?
  • Are there any common concerns expressed by customers that need immediate attention?
  • How does sentiment vary across different feedback sources?