Discharge Follow-up Call Agent

Calls in the first days after discharge catch problems with medicines, symptoms and follow-up appointments before they turn into readmissions. Each day this agent builds the call list from discharges so every patient is called within 48 hours. It prepares a call sheet with the discharge medicines, warning signs to ask about and booked appointments. The nurse makes the call and records answers. Patients not reached are retried the next day, up to three attempts, and then sent a letter. After each call, the agent flags problems such as a prescription not filled, a new or worsening symptom, or no follow-up visit booked, and creates a task for each. It then checks that every task is closed. If a patient describes urgent symptoms during the call, the unit's escalation protocol is shown to the nurse at once. Edge case: urgent symptoms override the call script.