Duck Creek Shrinks Insurance Product Development Timelines From Months to Weeks
Duck Creek, a Boston-based software company serving property and casualty insurers, released the Agentic Product Configurator, an AI system designed to move insurance products from requirements through deployment in a single workflow. The tool addresses a persistent bottleneck in product development where configuration and implementation typically stretch across months.
The platform uses multi-agent AI orchestration to extract information from underwriting manuals, rating guides, and policy forms, then converts that data into structured requirements and configuration outputs. It replaces fragmented processes handled by separate teams with a unified structure that reduces manual coordination.
Measurable Reductions in Effort and Time
Early results show up to 50% reduction in effort for requirement drafting and manuscript generation. Implementation timelines compress from months to weeks by leveraging existing materials such as product filings and in-force policy documents.
Jose Lazares, Chief Product Officer at Duck Creek, said the approach shifts how insurers handle system implementation. "By applying AI across the entire lifecycle, we are helping insurers move from manual, resource-intensive processes to a more automated, predictable, and scalable model," he said.
Chris McCloskey, Chief Operating Officer, described the impact on professional services teams. "Our Professional Services team can help insurers move from documentation to deployed products much faster, reducing implementation timelines and accelerating time to value in a way that was not previously possible," he said.
How It Works
The configurator applies AI agents and automation across the full product lifecycle. It starts with requirement generation, moves through configuration and validation, and ends with deployment. Built-in governance controls and human review layers remain embedded to ensure outputs meet compliance standards and remain explainable for regulatory purposes.
The system supports multiple use cases: generating initial configurations for new product launches, building state-specific variants for multi-state expansion, migrating legacy products into updated systems, and supporting continuous updates to pricing, rules, and policy forms.
Broader Context
Insurance product development has long struggled with slow execution and scaling limits. Configuration represents one of the more resource-heavy parts of the insurance technology stack, where manual processes often create delays and inconsistencies.
Duck Creek positions the tool as part of a broader shift toward AI for product development in insurance operations. The company's platform connects underwriting, policy management, billing, and claims workflows within a single data structure, aiming to support faster product rollout and more consistent execution across business lines.
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