HappyCo Empowers Multifamily Teams with Built-In AI, Integrated Capital Planning, and Smarter Remote Maintenance

HappyCo Enhances Multifamily Maintenance with AI, Capital Planning, and Remote Service

HappyCo, a leader in centralized maintenance for multifamily properties, has expanded its platform with new AI capabilities, integrated capital planning, and an improved remote maintenance service. These updates, highlighted at NAA Apartmentalize 2025, help operators and site teams move from reactive maintenance and disconnected systems to a more efficient, data-driven approach.

Built-In AI Engine: Joy

At the core of this expansion is Joy, HappyCo's proprietary AI that analyzes millions of service records to provide actionable insights. Joy helps answer critical operational questions such as which properties consume the most maintenance hours or why certain sites experience delays in unit turns. Accessible across all user levels—from mobile apps for technicians to executive dashboards—Joy turns raw data into clear, practical intelligence.

Real-Time Property and Portfolio Insights

HappyCo’s Property Profile feature offers a visual snapshot of operational health at both the property and portfolio levels. It tracks key metrics like work order velocity, inspection quality, and make-ready progress in real-time. This visibility enables teams to benchmark sites, spot trends, and address issues proactively before they impact residents or budgets.

Jeff Derricott, Director of Operations at Thomas Safran & Associates, notes: “HappyCo is equipping our team with tools to foster data literacy across every level of the organization, enabling faster, smarter decisions that positively affect residents.”

Smarter Remote Maintenance with Happy Force

HappyCo’s flagship remote maintenance service, Happy Force, now resolves up to 9% of resident maintenance issues without onsite technician dispatch. By combining AI-powered triage with experienced off-site technicians, Happy Force reduces after-hours calls and allows onsite teams to focus on preventive and complex maintenance tasks.

John Barr, Director of Leasing and Innovation at The Dinerstein Companies, shares: “Happy Force has deflected 50% of our after-hours calls, giving our technicians peace of mind and the capacity to focus on projects that boost property performance.”

Features like Smart Assign for task routing, 24/7 ticket handling, and live vendor coordination help centralized teams scale service delivery, reduce burnout, and improve the resident experience.

Integrated Capital Planning and Maintenance Operations

New integrations link Happy Property and Happy Asset Management modules, bridging capital planning with daily maintenance workflows. This connection allows asset managers to push CapEx decisions directly into maintenance tasks, ensuring real-time budget tracking and accountability.

For example, if an inspection flags a major repair, teams can immediately check if it’s part of a planned replacement, adjust schedules based on current conditions, and update budgets with actual costs. This approach turns capital planning into an ongoing, operational activity rather than a separate process.

Open API Ecosystem for Seamless Tech Integration

HappyCo continues to expand its open API ecosystem, enabling properties to integrate with various partner platforms without vendor lock-in. Current no-cost integrations include Moved, Wreno, Source7, Thumbtack, and SWTCH, with early access to Rently, REBA, Synco, and others coming soon.

Ben Nowacky, President at HappyCo, explains: “Every property management company uses different tech stacks. Our open API reduces friction by allowing systems to coordinate, sync property data, and streamline resident communications automatically.”

Experience HappyCo at NAA Apartmentalize 2025

Attendees can explore HappyCo’s latest features, including the Joy AI engine, Property Profiles, capital planning tools, and Plugins Marketplace at Booth #1707. To schedule a demo or learn more, visit happy.co/naa-2025 or happy.co.

About HappyCo

HappyCo powers the multifamily industry's centralized maintenance platform trusted by over 5.5 million units. Its integrated AI engine, remote maintenance coverage, and asset planning tools help operators scale efficiently, respond faster, and improve resident experiences from a single platform.