Helo.ai by Vivaconnect, an Official Meta Business Solution Provider, launched Helo Convo at the Meta WhatsApp Business Summit 2026 in Mumbai on July 7. The enterprise AI agent platform lets businesses build a fully functional AI agent from a single prompt, deploy it on WhatsApp in under five minutes, and resolve customer queries end-to-end in under 60 seconds - without a human handoff.
The traditional ticket-and-queue model that defined customer support for decades - hold music, IVR menus, 24-hour SLAs - is being replaced by a single WhatsApp number. This change reflects a broader move toward AI for Customer Support that does not file tickets but resolves issues directly. "Customer support didn't die - it evolved," said Vikram Raichura, Founder & CEO, Helo.ai by Vivaconnect. "For years, enterprises tried to fix a broken model with more chatbots, more agents and more tickets. Helo Convo is what comes next: an AI employee that doesn't ask customers to wait, doesn't route them through menus, and doesn't file tickets. It just resolves. And the best part - any business user can build one in five minutes with a single prompt. No code. No consultants. No IT queue."
One Prompt, Five Minutes, Sixty Seconds
Unlike rule-based chatbots, Helo Convo functions as an AI agent that handles the full customer lifecycle from a single WhatsApp number - lead capture, onboarding, sales, support, payments, retention, and feedback - in both text and voice. When human intervention is necessary, the conversation hands off to a live agent with full history. Enterprise-grade capabilities include:
- AI agent creation from a single prompt, no coding required
- Deployment live in under five minutes
- Up to 5,000 simultaneous WhatsApp conversations
- Native integration with Salesforce, HubSpot, Zoho, Shopify, and custom APIs
- On-premise deployment options
- ISO 27001 and SOC 2 certified security
Built at Scale, in India
Helo.ai processes over 30 billion enterprise messages annually for more than 3,000 brands across BFSI, e-commerce, D2C, EdTech, healthcare, travel, and telecom. The bootstrapped company, headquartered in Mumbai, has reached ₹260 crore ARR without external venture capital.
Why this matters for customer support professionals
Helo Convo does not eliminate the need for support teams - it changes what they do. Instead of managing tickets and routing queries, professionals will monitor and fine-tune AI agents acting as first-line resolution. The role shifts toward handling escalations, analyzing conversation data, and improving the agent's knowledge base. Support leaders who learn to build and manage these AI employees from a single prompt - as the platform allows - will be better positioned as AI agents become the new front door for customer interactions.
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