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Helo.ai launches Helo Convo AI agent platform that deploys on WhatsApp from a single prompt in under five minutes

Helo.ai's Helo Convo lets businesses build an AI agent from a single prompt and deploy it on WhatsApp in under 5 minutes, resolving queries in under 60 seconds.

2 min read
Customer support

Helo.ai by Vivaconnect, an Official Meta Business Solution Provider, launched Helo Convo at the Meta WhatsApp Business Summit 2026 in Mumbai on July 7. The enterprise AI agent platform lets businesses build a fully functional AI agent from a single prompt, deploy it on WhatsApp in under five minutes, and resolve customer queries end-to-end in under 60 seconds - without a human handoff.

The traditional ticket-and-queue model that defined customer support for decades - hold music, IVR menus, 24-hour SLAs - is being replaced by a single WhatsApp number. This change reflects a broader move toward AI for Customer Support that does not file tickets but resolves issues directly. "Customer support didn't die - it evolved," said Vikram Raichura, Founder & CEO, Helo.ai by Vivaconnect. "For years, enterprises tried to fix a broken model with more chatbots, more agents and more tickets. Helo Convo is what comes next: an AI employee that doesn't ask customers to wait, doesn't route them through menus, and doesn't file tickets. It just resolves. And the best part - any business user can build one in five minutes with a single prompt. No code. No consultants. No IT queue."

One Prompt, Five Minutes, Sixty Seconds

Unlike rule-based chatbots, Helo Convo functions as an AI agent that handles the full customer lifecycle from a single WhatsApp number - lead capture, onboarding, sales, support, payments, retention, and feedback - in both text and voice. When human intervention is necessary, the conversation hands off to a live agent with full history. Enterprise-grade capabilities include:

  • AI agent creation from a single prompt, no coding required
  • Deployment live in under five minutes
  • Up to 5,000 simultaneous WhatsApp conversations
  • Native integration with Salesforce, HubSpot, Zoho, Shopify, and custom APIs
  • On-premise deployment options
  • ISO 27001 and SOC 2 certified security

Built at Scale, in India

Helo.ai processes over 30 billion enterprise messages annually for more than 3,000 brands across BFSI, e-commerce, D2C, EdTech, healthcare, travel, and telecom. The bootstrapped company, headquartered in Mumbai, has reached ₹260 crore ARR without external venture capital.

Why this matters for customer support professionals

Helo Convo does not eliminate the need for support teams - it changes what they do. Instead of managing tickets and routing queries, professionals will monitor and fine-tune AI agents acting as first-line resolution. The role shifts toward handling escalations, analyzing conversation data, and improving the agent's knowledge base. Support leaders who learn to build and manage these AI employees from a single prompt - as the platform allows - will be better positioned as AI agents become the new front door for customer interactions.

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