Independent Report Finds Ambience Healthcare’s AI Slashes Clinician Burnout, Boosts Patient Care, and Delivers Measurable ROI at St. Luke’s
St. Luke’s Health System’s use of Ambience Healthcare’s AI platform cuts documentation time by 41% and reduces clinician burnout by 36%. It also improves coding accuracy, boosting revenue and compliance.
Independent Report Validates Ambience Healthcare’s AI Platform Benefits
St. Luke’s Health System recently shared the findings of its enterprise-wide deployment of Ambience Healthcare’s AI platform, highlighted in a new KLAS Research report. The platform supports clinical documentation and coding, and the independent study confirms it reduces clinician burnout, improves documentation accuracy, and strengthens financial and compliance outcomes.
Reid Stephan, Vice President and CIO at St. Luke’s, explained, “We started this project to fundamentally improve the patient and clinician experience. What we found was that deploying this technology didn’t just reduce documentation time, it also improved documentation accuracy and revenue integrity.”
How Ambience Healthcare’s AI Supports Clinical Teams
Ambience Healthcare’s platform integrates ambient documentation with real-time coding at the point of care. This creates comprehensive, “coding-aware” charts in a single workflow, giving clinicians a full patient view and ensuring they receive proper credit for encounter complexity.
The benefits include fewer claim denials, smoother billing for patients, and less reliance on costly post-visit audits. Health systems enhance compliance, recover missed revenue, and raise care standards in the process.
Key Outcomes from the KLAS Report
- Patient Satisfaction: 22% increase in clinician/patient face time, based on Epic User Action Log analysis
- Clinician Productivity & Efficiency: 41% reduction in active documentation time, according to Epic User Action Log data
- Clinician Well-Being & Satisfaction: 36% reduction in daily burnout among a pilot group of 49 providers
- Clinical Documentation & Coding Accuracy: Improved HCC accuracy for better risk adjustment and resource alignment
Enhanced E/M coding accuracy, leading to better reimbursement alignment and added value in documentation
Mike Ng, Co-Founder and CEO of Ambience Healthcare, stated, “Together, we’ve shown that ambient AI can deliver real clinical and sustainable financial value at scale. This report sets a new benchmark for what’s possible when technology is deployed with purpose.”
A Scalable Approach to Health System Transformation
St. Luke’s adopted Ambience to boost clinician well-being while ensuring financial sustainability. The report shows that the platform’s impact on documentation efficiency and coding accuracy improved daily workflows and generated financial returns that offset technology costs.
Ambience’s coding-aware approach provides real-time, compliant, and substantiated documentation aligned with care delivered, avoiding retrospective chart reviews. This proactive method enhances coding accuracy and reimbursement reliability without adding administrative burden to clinicians or revenue cycle teams.
Mac Boyter, Research Director at KLAS, noted, “Health systems working with Ambience consistently report strong outcomes advancing the industry. This report translates ambient AI adoption into clear, measurable ROI, demonstrating real-world impact on both clinician experience and financial results.”
About St. Luke’s Health System
Based in Idaho, St. Luke’s is a not-for-profit, community-owned health system committed to improving health in its communities. Since 1902, it has been a leader in quality care and community health partnerships.
About KLAS
KLAS is a global research firm focused on improving healthcare delivery by amplifying provider voices. It collects data from thousands of healthcare professionals to produce timely reports on software, services, and medical equipment, helping improve vendor performance.
About Ambience Healthcare
Ambience Healthcare provides an AI platform for clinical documentation, CDI, and coding that ensures compliance, reduces administrative load, and improves care delivery. Trusted by top North American health systems, the platform supports over 100 specialties across outpatient, emergency, and inpatient settings with real-time, coding-aware documentation. It integrates with major EHRs including Epic, Oracle Cerner, and athenahealth.
