Indiana Government Integrates AI Into Financial Literacy and Licensing Operations
The Indiana Office of the Secretary of State launched Money Quest in April, a financial education platform that uses AI to deliver learning content at lower cost and faster speed than traditional methods. The program went from concept to launch in four weeks.
Robert Fulk, the agency's chief information officer, said AI served as a cost and time multiplier. The office used AI to generate instructional videos without hiring actors, while instructional designers shaped the content to meet accessibility standards for different audiences.
How Money Quest Works
The platform organizes financial education into three areas: education, fraud prevention, and financial literacy. Content is broken into bite-sized chunks designed for mobile consumption and tailored to six distinct groups: working adults, retirees and seniors, young adults, educators and leaders, teens, and kids.
The previous education platform wasn't designed for how people consume information today, Fulk said. Money Quest addresses that gap with interactive tools and gamified elements.
The agency tracks clicks, usage patterns, and where users encounter problems to refine the program continuously. Phase two will introduce microlearning ecosystems-highly targeted information delivered in short segments-while maintaining instructional design principles for accessibility.
Notary Licensing Gets Agentic AI
Indiana kicked off the second phase of its notary education platform earlier this month, also built on Google's Gemini Vertex AI. Phase two deploys what Fulk called "agentic AI" to handle notary licensing registration.
Becoming a notary in Indiana requires background checks and submission of multiple materials through several steps. The AI agent interacts with applicants, reviews submissions, and provides feedback to ensure completeness before a human staff member makes the final determination.
The system reduced back-end workload by 60 to 70 percent, Fulk said. Staff no longer spend time on data entry review-they now have capacity to serve customers directly.
"AI frees people's time up to actually do better customer service and more human action, not less," Fulk said. The goal was not to eliminate positions but to redirect human effort toward higher-value work.
Governance and Partnership
Both projects required strong partnerships with vendors and the Indiana Office of Technology to ensure AI implementations align with governance and security controls.
Fulk was recognized this spring as one of Government Technology's Top 25 Doers, Dreamers and Drivers of 2026.
Your membership also unlocks:
