Lowe's Q1 Sales Jump 10% as AI Shopping Assistant Drives Conversions
Lowe's reported $23.08 billion in total sales during the first quarter, a 10.3% increase year over year. Online sales grew 15.5%, driven partly by new AI tools that the retailer says are changing how customers shop.
The company's AI-powered shopping assistant, Mylow, has processed over 1 million customer inquiries monthly since launching a year ago. Customers who use Mylow convert to purchases at three times the rate of those who don't.
For sales professionals, this metric matters. A 3x conversion lift suggests that well-designed AI experiences directly influence purchasing decisions-not just improve browsing.
How Lowe's Is Using AI to Close Sales
Mylow answers customer questions about product recommendations, budgets, and home improvement guidance. The tool reduced friction in the decision-making process, which is why conversion improved.
Lowe's also deployed AI for the Pro customer segment-contractors and small builders who represent significant revenue. The company built an AI tool that converts handwritten notes, photos, PDFs, and spreadsheets into materials lists and quotes.
Previously, this work took days and required manual data entry. Now it takes minutes.
William Boltz, executive vice president of merchandising, said Pros are responding positively to these time-saving tools at the digital and physical Pro desk.
Loyalty and Same-Day Delivery Lift Online Orders
Lowe's added free same-day delivery for purchases over $25 through its MyLowe's Rewards and MyLowe's Pro Rewards programs. This benefit drove increased member engagement for both DIY and Pro customers.
The company also affirmed full-year 2026 sales guidance at $92-94 billion despite tariff and macro uncertainty, signaling management confidence in the strategy.
What This Means for Sales Teams
Lowe's results demonstrate three practical applications of AI for sales: customer conversion, sales enablement for field teams, and loyalty program optimization. The 15.5% online growth came from addressing friction points in the buying journey-exactly where AI tools can add measurable value.
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