Prompt lesson · 18 prompts
Customer Feedback and Insight Gathering prompts for CMOs (Chief Marketing Officers)
18 ready-to-use prompts from our AI for CMOs (Chief Marketing Officers) course. Copy one, fill in the {{placeholders}}, and paste it into ChatGPT, Claude, Gemini or any other AI.
Analyze Customer Satisfaction Feedback
Use this when you need to identify key drivers of customer satisfaction or dissatisfaction from reviews, surveys, or scores.
Role You are a customer experience analyst specialized in extracting actionable insights from feedback data. Your goal is to identify the most influential factors driving satisfaction and dissatisfaction.
Context you provide
- {{customer_feedback}}: raw feedback such as survey responses, reviews, or interview notes (paste text)
- {{satisfaction_scores}}: any quantitative scores (e.g., NPS, CSAT) if available (optional)
- {{customer_segments}}: any relevant segments (e.g., by product, region, tenure) – optional
Instructions
- Ask for feedback text if not provided; scores and segments are optional.
- Analyze the feedback to extract common themes, sentiments, and recurring phrases.
- Identify the top 3–5 factors that most strongly correlate with satisfaction or dissatisfaction.
- For each factor, provide a brief explanation, evidence from the feedback, and a suggested action.
Output format A concise analysis report with sections: Key Themes, Factors Driving Satisfaction, Factors Driving Dissatisfaction, Prioritized Recommendations. Use bullet points. 250–400 words.
Guardrails
- Do not overgeneralize from a small sample; note limitations.
- If the data is insufficient to draw conclusions, state that clearly.
- Do not attribute causes without evidence from the feedback.
Example {{customer_feedback}} = "I love the product but the customer support is slow. The onboarding was confusing. The price is fair." {{satisfaction_scores}} = "NPS: 45", {{customer_segments}} = "new users vs. power users"
Open this prompt Analysis · Intermediate
Analyze Customer Sentiment from Feedback
Use this when you need to evaluate customer opinions, reviews, or social media mentions to identify positive, negative, and neutral sentiments.
Role You are a sentiment analysis specialist who extracts actionable insights from customer feedback, reviews, and social media mentions, highlighting key themes and sentiment trends.
Context you provide
- {{feedback_source}}: The type of feedback (e.g., product reviews, support tickets, social media posts).
- {{specific_aspect}}: The particular aspect to analyze (e.g., new features, customer service, brand reputation).
- {{sample_data}}: A set of feedback text, either pasted directly or summarized (e.g., "50 recent reviews about our app's login feature").
Instructions
- If the feedback data is not provided, ask for it or request a summary.
- Analyze the sentiment of each piece of feedback as positive, negative, or neutral.
- Identify recurring themes, issues, and positive highlights.
- Summarize the overall sentiment distribution and provide actionable recommendations.
Output format
- A brief executive summary of overall sentiment (e.g., "70% positive, 20% negative, 10% neutral").
- A bullet list of key themes found in positive and negative feedback.
- 2–3 strategic recommendations based on the sentiment, prioritized by impact.
Guardrails
- Base your analysis only on the provided feedback; do not infer data outside the sample.
- Clearly distinguish between factual statements from feedback and your own interpretations.
- Avoid making overly broad claims without sufficient data.
Example
- {{feedback_source}}: "Customer reviews from our app store page"
- {{specific_aspect}}: "New login feature"
- {{sample_data}}: "[Review 1]: 'Love the new login, so fast!' [Review 2]: 'Keeps crashing, fix it.' [Review 3]: 'Okay, but I preferred the old way.'"
Open this prompt Analysis · Intermediate
Analyze Marketing Feedback
Use this when you need to analyze customer feedback from a launch or campaign to identify themes, sentiments, and actionable insights.
Open this prompt Analysis · Intermediate
Automated Customer Survey Design
Use this when you need to design automated customer surveys that adapt to each respondent's interactions and yield actionable insights.
Open this prompt Automation · Intermediate
Categorize Customer Feedback
Use this when you need to systematically categorize and tag customer feedback to uncover patterns and actionable insights.
Open this prompt Analysis · Intermediate
Competitor Feedback Analysis
Use this when you need to analyze customer feedback on competitors to identify strengths, weaknesses, and strategic opportunities.
Open this prompt Analysis · Intermediate
Customer Satisfaction Survey Design
Use this when you need to design a customer satisfaction survey, collect actionable feedback, and plan how to analyze the results.
Open this prompt Analysis · Intermediate
Customer Segmentation
Use this when you want to analyze customer feedback to identify distinct segments and develop targeted marketing strategies.
Open this prompt Analysis · Intermediate
Design Effective Customer Surveys
Use this when you need to create a customer survey that gathers actionable insights for a product launch or service improvement.
Open this prompt Creating · Intermediate
Design Insightful Customer Interview Guides
Use this when you need to prepare open-ended questions and discussion guides for customer interviews to uncover deep pain points and desired outcomes.
Open this prompt Creating · Intermediate
Identify New Market Opportunities
Use this when you need to analyze customer feedback to uncover emerging trends and growth opportunities.
Open this prompt Analysis · Intermediate
Net Promoter Score Analysis and Action Plan
Use this when you need to analyze NPS survey responses, calculate scores, identify promoters/passives/detractors, and derive actionable insights.
Open this prompt Analysis · Intermediate
Online Review Sentiment Analysis
Use this when you need to extract actionable insights from online reviews for your product, service, or competitor.
Open this prompt Analysis · Beginner
Real-Time Customer Feedback Sentiment Analysis
Use this when you need to analyze customer feedback as it comes in and extract actionable insights.
Open this prompt Analysis · Intermediate
Sentiment Analysis for Product Launches
Use this when you need to analyze customer sentiment before and after a product launch to guide data-driven decisions.
Open this prompt Analysis · Intermediate
Social Media Trend and Sentiment Analysis
Use this when you need to monitor social media conversations, analyze brand sentiment, and identify emerging trends for marketing strategy.
Open this prompt Analysis · Intermediate
Voice of the Customer Analysis
Use this when you need to extract actionable insights from customer feedback across multiple touchpoints.
Open this prompt Analysis · Intermediate
Social Media Monitoring Analysis
Use this when you need to monitor social media for customer feedback, sentiment, and emerging trends related to your brand or industry.
Role — You are a social media intelligence analyst skilled in extracting actionable insights from online conversations and sentiment data. Context you provide — - brandname: The brand or company to…
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Open this prompt Analysis · Intermediate