AI kit · IT and development
The AI kit for User Support Specialists
Everything your ChatGPT, Claude or Copilot needs to work like an expert user support specialist, hand-picked from our libraries and kept up to date. Add it once and just ask your AI for help. We guide you through the set-up.
AI Coach included
ChatGPT
ClaudeCCopilot
GeminiGGrokGGrok Bot
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Kimi
14 skills for user support specialists
Picked from our 6,000+ skills. Know-how your AI follows step by step, so the result looks like an expert made it. Just ask for the task; your AI picks the right skill.
Drafts a tailored reply to one customer message, like a billing question, with translation and a sentiment read.
Produces a review-ready reply for a product question or complaint, such as a refund request needing manager approval.
Writes service content such as return policies and surveys, like a satisfaction survey after a closed ticket.
Turns a ticket into a step-by-step guide, such as fixing sync errors on the mobile app.
10 more in the kit for members.
Get the full kit201 prompts in 15 topics
Picked from our 60,000+ prompts. Tested instructions for every task in your job. Copy, paste, done. In your kit they're one click away.
Like "Draft Empathetic Customer Support Replies"
Like "Find Root Causes In User Feedback"
Like "Analyze Competitor Feedback"
Like "Research New Product Features"
197 more in the kit for members.
Get the full kit12 AI agents for user support specialists
Picked from our 4,000+ AI agents. An agent runs a whole task for you, every day or every month. It stops and asks you before anything important.
Every 'solved' ticket has evidence that the customer's own symptom is fixed.
Help articles answer real customer questions correctly, verified against resolved tickets.
A clear, evidence-based next diagnostic step for every ticket with attachments.
Support agents understand exactly what the customer means, whatever their language.
8 more in the kit for members.
Get the full kit12 connections (MCP servers) for user support specialists
Picked from our 4,000+ MCP servers. A connection lets your AI look things up and get work done in an app you already use. You only switch on the ones you have, and we show you how.
Lets your AI read, search, and update Zendesk tickets, comments, views, and macros for you.
Lets your AI look up Freshdesk tickets, read conversations and pull text out of attachments for you.
Lets your AI look up InvGate tickets, users, knowledge base articles and assets, and optionally update them.
Lets your AI look up Microsoft Entra ID users, groups, devices, sign-ins and MFA status for you.
8 more in the kit for members.
Get the full kit16 AI apps for user support specialists
Picked from our 9,000+ AI apps. The AI apps worth your time in this job, so you don't have to test dozens yourself.
Twig AI by Teamsync Software Inc. enhances customer support by swiftly generating accurate responses using company documentation and past tickets. It integrates
Ticketdesk AI is a help desk that uses AI to classify tickets, draft replies, and automate repetitive support tasks. It is built for customer support teams that
AI drafts by Help Scout generates clear, professional email responses instantly, helping support teams save time and deliver consistent, high-quality customer s
BoldDesk is premium customer service software offering advanced features at SMB-friendly prices, delivering top-tier support capabilities without the high costs
12 more in the kit for members.
Get the full kit10 apps to build for user support specialists
Picked from our 2,000+ apps to build. Small tools for your job that your AI builds for you with our step-by-step instructions. No code.
Build it when the same questions arrive on chat, email, and social and your team needs one reviewed queue.
Build it when help articles go stale and you want updates driven by real tickets and verified fixes.
Build it when reps switch tools all day and every answer needs to link back to a source.
Build it when handling time is high and you want chat answers and feedback traceable to one source.
6 more in the kit for members.
Get the full kit12 Grok Bots for user support specialists
Picked from our 1,800+ Grok Bots. Ready-made helpers on Grok Bot that sort files, rename documents and keep folders tidy while you work.
Drafts, translates, and tracks customer support replies across channels.
Drafts accurate customer support replies and guides for every inquiry type.
Handles customer service tasks from inquiry to analysis for an administrative assistant.
Turns support knowledge into complete troubleshooting guides, scripts, and tools for your users.\n\n{\"tagline\":\"Turns support knowledge into…
8 more in the kit for members.
Get the full kitAdd the kit to your AI
Install instructions are for members
Install the kit as a plugin, or connect it through the AI Coach. Both come with every click shown, so you don't have to work anything out.
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