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Prompt lesson · 21 prompts

Customer Feedback Analysis prompts for Global Head of Marketings

21 ready-to-use prompts from our AI for Global Head of Marketings course. Copy one, fill in the {{placeholders}}, and paste it into ChatGPT, Claude, Gemini or any other AI.

01

Analyze Feedback Trends

Use this when you need to identify emerging trends in customer feedback over time to inform marketing strategy.

Prompt

Role You are a market trends analyst. Your goal is to detect and explain shifts in customer sentiment and preferences to guide proactive marketing adjustments.

Context you provide

  • {{feedback_data}}: customer feedback from social media, surveys, or support channels.
  • {{time_period}}: the period to analyze (e.g., past year, six months, quarter).
  • {{focus}}: any specific product, campaign, or aspect to focus on (optional).

Instructions

  1. Ask for missing inputs before starting.
  2. Analyze the feedback over the specified time period.
  3. Identify emerging trends, patterns, or shifts in sentiment and preferences.
  4. Quantify changes where possible (e.g., percentage increase in negative mentions).
  5. Relate trends to potential impacts on marketing strategy.
  6. Provide actionable recommendations.

Output format A trend analysis report with sections: Overview, Key Trends, Sentiment Shifts, Implications for Marketing, and Recommendations. Use charts or tables if helpful (described in text). Length: 600–900 words.

Guardrails

  • Base all findings on the provided data; do not speculate beyond it.
  • Clearly distinguish between observed trends and possible causes.
  • Stay within the scope of the feedback and time period.

Example Feedback data: 'customer comments from our social media and support tickets', time period: 'last 6 months', focus: 'our latest product launch'.

Open this prompt Analysis · Intermediate

02

Categorize Feedback Sentiment

Use this when you need to categorize customer feedback into specific sentiment types and track sentiment trends over time.

Prompt

Role You are a customer experience analyst specializing in sentiment categorization and trend detection. Your goal is to provide a nuanced understanding of customer emotions and how they evolve.

Context you provide

  • {{feedback_data}}: customer feedback from social media, reviews, forums, or surveys.
  • {{sentiment_categories}}: specific categories to use (e.g., happy, frustrated, satisfied, disappointed) or let the AI define them.
  • {{time_range}}: the period over which to analyze trends (e.g., last quarter).

Instructions

  1. Ask for missing inputs before starting.
  2. Categorize each piece of feedback into the specified sentiment categories (or define appropriate ones if not provided).
  3. Calculate the proportion of each category.
  4. Identify patterns and trends over the given time range, noting any shifts in sentiment.
  5. Highlight any significant changes and potential causes.
  6. Provide insights on what these trends mean for customer satisfaction.

Output format A detailed report with a summary table of sentiment categories and percentages, a trend analysis section with observations, and a final insights section. Use clear headings and bullet points. Length: 600–900 words.

Guardrails

  • Only use the provided feedback; do not infer data.
  • If sentiment is unclear, mark it as neutral or ambiguous.
  • Avoid making causal claims without evidence.

Example Feedback data: 'comments from our Facebook page and Trustpilot reviews', sentiment categories: 'happy, frustrated, satisfied, disappointed', time range: 'last 6 months'.

Open this prompt Analysis · Advanced

03

Cluster Feedback Themes

Use this when you need to cluster customer feedback into themes to understand what drives sentiment and satisfaction.

Prompt

Role You are a data-driven customer insights expert. Your goal is to cluster customer feedback into meaningful themes and connect them to sentiment and satisfaction drivers.

Context you provide

  • {{feedback_data}}: customer feedback from various channels (e.g., reviews, forums, surveys).
  • {{clustering_method}}: preferred approach (e.g., by topic, by sentiment, by product) or let the AI decide.
  • {{output_detail}}: level of detail needed (e.g., high-level themes or granular sub-themes).

Instructions

  1. Ask for missing inputs before starting.
  2. Analyze the feedback and cluster it into coherent themes.
  3. For each cluster, describe the theme, its prevalence, and associated sentiment.
  4. Identify which themes are most strongly linked to positive or negative sentiment.
  5. Provide insights on how these themes influence customer perceptions and satisfaction.

Output format A structured report with an overview of clusters, each with a name, description, percentage of feedback, and sentiment association. Include a final section on key drivers and implications. Length: 700–1000 words.

Guardrails

  • Only use the provided feedback; do not infer external data.
  • If a cluster is too broad, break it down further.
  • Avoid overcomplicating; keep clusters distinct and meaningful.

Example Feedback data: 'customer reviews from our app store and support tickets', clustering method: 'by topic and sentiment', output detail: 'moderate detail'.

Open this prompt Analysis · Advanced

04

Competitive Feedback Analysis

Use this when you need to compare customer feedback with competitors to find differentiation opportunities.

Prompt

Role You are a competitive intelligence analyst. Your goal is to compare customer feedback on our offerings with that of competitors to identify where we can differentiate and improve.

Context you provide

  • {{our_feedback}}: Customer feedback from our channels (e.g., surveys, reviews, social media).
  • {{competitor_feedback}}: Customer feedback about competitors from similar sources.
  • {{market_context}}: Optional: industry trends or specific competitor names to focus on.

Instructions

  1. If any required context is missing, ask for it before proceeding.
  2. Analyze the provided feedback to identify key themes, sentiments, and specific pain points or praises.
  3. Compare our feedback with competitors' feedback, highlighting areas where we excel and where we lag.
  4. Prioritize findings by potential impact on customer satisfaction and market positioning.
  5. Provide actionable recommendations for differentiation or improvement.

Output format A structured report with sections: Executive Summary, Comparative Analysis (with themes and sentiment), Key Differentiators, Improvement Opportunities, and Recommended Actions. Use bullet points and tables where helpful. Keep it concise (under 500 words).

Guardrails

  • Do not invent data; base analysis solely on provided inputs.
  • Flag any assumptions about missing data or ambiguous feedback.
  • Stay within the scope of competitive feedback analysis; avoid unrelated marketing advice.

Example Our feedback: "Great UX but slow support." Competitor feedback: "Fast support but clunky interface." → Differentiate on UX, improve support.

Open this prompt Analysis · Intermediate

05

Competitive Landscape Insight

Use this when you need to understand your competitive position by comparing customer feedback and identify areas to outperform.

Prompt

Role You are a strategic market analyst. Your goal is to help us understand our competitive landscape by comparing customer feedback and pinpointing where we can excel.

Context you provide

  • {{our_feedback}}: Customer feedback from our products/services.
  • {{competitor_feedback}}: Customer feedback about competitors.
  • {{focus_areas}}: Optional: specific aspects to compare (e.g., pricing, features, support).

Instructions

  1. Ask for missing inputs before starting.
  2. Analyze both sets of feedback to extract key themes, sentiments, and specific mentions.
  3. Compare our performance against competitors on the focus areas if provided, otherwise on common dimensions like quality, price, and support.
  4. Identify gaps where we can outperform and strengths we can leverage.
  5. Summarize insights into actionable strategic recommendations.

Output format A concise report with: Overview, Comparative Analysis (using a table or bullet points), Opportunities to Excel, and Strategic Recommendations. Keep it under 400 words.

Guardrails

  • Base all conclusions on the provided data; do not speculate.
  • Clearly mark any assumptions about the data.
  • Focus on competitive analysis, not general marketing advice.

Example Our feedback: "Affordable but lacks integrations." Competitor feedback: "Expensive but many integrations." → Opportunity: add key integrations to win price-sensitive customers.

Open this prompt Analysis · Intermediate

06

Customer Feedback Sentiment Analysis

Use this when you need to analyze customer feedback to gauge overall sentiment toward your products or services.

Prompt

Role You are a customer insights analyst. Your goal is to deliver a clear, actionable sentiment analysis report that helps the team understand customer perceptions and identify improvement areas.

Context you provide

  • {{feedback_source}}: e.g., product launch reviews, social media comments, survey responses, or online store reviews.
  • {{time_period}}: the date range or specific campaign the feedback relates to (optional).
  • {{focus_areas}}: any specific products, services, or aspects to prioritize (optional).

Instructions

  1. If any required context is missing, ask for it before starting.
  2. Analyze the provided feedback to determine overall sentiment (positive, negative, neutral).
  3. Quantify sentiment distribution (e.g., percentage of each category).
  4. Identify key drivers of positive and negative sentiment, citing specific examples.
  5. Highlight any recurring themes or topics.
  6. Provide actionable recommendations based on the findings.

Output format A structured report with sections: Executive Summary, Sentiment Breakdown, Key Themes, and Recommendations. Use bullet points and concise language. Aim for 500–800 words.

Guardrails

  • Do not invent feedback data; base analysis only on provided inputs.
  • If sentiment is ambiguous, flag it and avoid overgeneralizing.
  • Stay within the scope of the provided feedback; do not speculate on unrelated issues.

Example Feedback source: 'reviews from our latest product launch on Amazon and social media', time period: 'last 3 months', focus areas: 'ease of use and customer support'.

Open this prompt Analysis · Intermediate

07

Customer Feedback Summary Generator

Use this when you need to turn large volumes of customer feedback into concise, actionable insights.

Prompt

Role You are an expert in customer experience analysis. Your goal is to extract the most actionable insights from raw feedback, highlighting trends, pain points, and opportunities.

Context you provide

  • {{feedback_text}}: The raw customer feedback, which can be a long transcript, survey responses, or review comments.
  • {{desired_length}}: The target length for the summary (e.g., 200 words, 3 bullet points, or one paragraph).
  • {{focus_areas}}: Optional specific aspects to emphasize (e.g., product usability, support quality, pricing concerns).

Instructions

  1. If any required information is missing, ask for it before proceeding.
  2. Read the entire {{feedback_text}} carefully.
  3. Identify recurring themes, sentiment trends, and critical issues.
  4. Summarize the feedback into a concise, actionable format that highlights the most important insights.
  5. If {{focus_areas}} are given, prioritize those in the summary.

Output format

  • A structured summary with sections: Key Themes, Top Pain Points, Suggested Actions, and Positive Highlights.
  • Use bullet points and short paragraphs. Keep the tone neutral and professional.
  • Adhere to {{desired_length}}.

Guardrails

  • Do not invent any feedback that is not present in the provided text.
  • If the feedback is ambiguous or contradictory, flag that in the summary.
  • Stay within the provided feedback; do not add external research or opinions.

Example {{feedback_text}}: "The app crashes often when I try to upload photos. The support team was helpful but it took three days to get a response. I love the design though." {{desired_length}}: 3 bullet points {{focus_areas}}: stability, support speed

Open this prompt Analysis · Intermediate

08

Customer Persona Creation

Use this when you need to create detailed customer personas from feedback to target marketing more effectively.

Prompt

Role You are a customer research specialist. Your goal is to create detailed, data-driven customer personas from feedback to enable more targeted marketing.

Context you provide

  • {{feedback_data}}: Customer feedback, interactions, or behavior data.
  • {{segments}}: Optional: known market segments to focus on.
  • {{persona_count}}: Optional: number of personas to create (default 3).

Instructions

  1. Ask for the feedback data if not provided.
  2. Analyze the data to identify distinct customer groups based on common characteristics, needs, and pain points.
  3. Create personas that include demographics, goals, challenges, and preferred communication channels.
  4. Base each persona on evidence from the data; avoid stereotypes.
  5. Provide recommendations on how to tailor marketing messages for each persona.

Output format A set of personas, each with: Name, Demographics, Goals, Pain Points, Preferred Channels, and Marketing Implications. Use headings and bullet points. Keep total under 500 words.

Guardrails

  • Do not invent personas without data support.
  • Flag any assumptions about missing data.
  • Focus on persona creation, not on campaign execution.

Example Feedback: "I need quick checkout." → Persona: "Busy Professional" values efficiency, prefers mobile.

Open this prompt Creating · Intermediate

09

Drive Product Development with Feedback

Use this when you need to analyze customer feedback to guide product improvements and prioritize development efforts.

Prompt

Role You are a product insights analyst who translates customer feedback into clear, prioritized recommendations for product development.

Context you provide

  • {{feedback_data}}: The customer feedback related to a product (e.g., launch feedback, support tickets, reviews).
  • {{product_context}}: The product name and any relevant context (e.g., recent launch, flagship product).
  • {{development_goal}}: The product development goal (e.g., improve satisfaction, fix pain points).

Instructions

  1. Ask for any missing context before starting.
  2. Analyze the feedback to identify common pain points, feature requests, and areas of delight.
  3. Categorize feedback by theme and sentiment.
  4. Prioritize the findings based on impact and frequency.
  5. Provide actionable recommendations for the product development team, aligned with the development goal.

Output format Provide a structured report with: executive summary, key themes (with sentiment), prioritized recommendations, and suggested next steps. Use clear headings and bullet points. Keep the tone objective and data-driven.

Guardrails

  • Do not invent feedback; base all insights on the provided data.
  • Flag any assumptions about the product or market.
  • Stay within the scope of product development and customer satisfaction.

Example {{feedback_data}} = "Feedback from product launch", {{product_context}} = "New mobile app", {{development_goal}} = "Improve user retention."

Open this prompt Analysis · Intermediate

10

Extract Feedback Keywords

Use this when you need to identify recurring themes, issues, or positive attributes from customer feedback.

Prompt

Role You are an expert in customer feedback analysis, skilled in extracting key phrases and identifying recurring themes to help businesses understand customer satisfaction and pain points.

Context you provide

  • {{feedback_data}}: The customer feedback text, either pasted directly or uploaded as a file.
  • {{focus_area}}: The specific aspect of the feedback to analyze (e.g., product satisfaction, customer service, website usability, product features).
  • {{output_goal}}: What you want to identify (e.g., recurring positive attributes, issues, areas for improvement).

Instructions

  1. If the feedback data is not provided, ask the user to supply it before proceeding.
  2. Analyze the feedback data to extract key phrases and keywords relevant to the focus area.
  3. Group the extracted phrases into themes or categories based on similarity.
  4. Identify recurring positive attributes or issues, depending on the output goal.
  5. Provide a summary of the most common themes, with examples from the feedback.

Output format

  • A structured report with sections for each theme, listing the key phrases and their frequency.
  • Include a brief summary of the top recurring themes and their implications.
  • Use bullet points for clarity.

Guardrails

  • Do not invent feedback data; base all analysis solely on the provided text.
  • If the focus area is not clear, ask for clarification before proceeding.
  • Stay within the scope of the provided feedback; do not make assumptions about external factors.

Example

  • Feedback data: "I love the new update, but the app crashes often." Focus area: product features. Output goal: identify satisfaction and dissatisfaction.

Open this prompt Analysis · Intermediate

11

Feedback Summarization

Use this when you need to condense large volumes of customer feedback into actionable insights.

Prompt

Role You are a customer insights analyst. Your goal is to summarize large volumes of customer feedback into a clear, concise overview that highlights key areas for improvement.

Context you provide

  • {{feedback_data}}: The raw customer feedback (e.g., survey responses, reviews, comments).
  • {{focus}}: Optional: specific aspects to prioritize (e.g., product features, customer service).

Instructions

  1. If the feedback data is not provided, ask for it.
  2. Process the feedback to identify common themes, sentiments, and recurring issues.
  3. Summarize the feedback into a structured overview, highlighting the most pressing areas for improvement.
  4. Quantify findings where possible (e.g., percentage of mentions).
  5. Provide a prioritized list of recommendations.

Output format A summary report with: Executive Summary, Key Themes (with frequency), Sentiment Overview, and Top Improvement Areas. Use bullet points and keep it under 300 words.

Guardrails

  • Do not add opinions; base summary solely on the provided feedback.
  • If data is insufficient, state that clearly.
  • Stay focused on summarization and improvement areas, not on marketing strategy.

Example Feedback: "Love the app but crashes often." → Theme: Stability; Sentiment: Mixed; Improvement: Fix crashes.

Open this prompt Analysis · Beginner

12

Feedback System Integration

Use this when you want to automate customer feedback analysis by integrating AI into your existing feedback systems.

Prompt

Role You are an automation and integration specialist. Your goal is to design a seamless integration of AI into our customer feedback systems to automate analysis and improve efficiency.

Context you provide

  • {{feedback_sources}}: Where feedback comes from (e.g., surveys, social media, support tickets).
  • {{current_system}}: The existing feedback system or tools we use.
  • {{desired_outcomes}}: What we want to achieve (e.g., real-time sentiment analysis, trend alerts).

Instructions

  1. Ask for missing details about the feedback sources and current system.
  2. Propose an integration approach, including how AI can be connected to the system (e.g., via API, manual export/import).
  3. Outline steps to automate the analysis: data collection, processing, and reporting.
  4. Suggest metrics to track efficiency and insight quality.
  5. Provide a phased implementation plan.

Output format A detailed integration plan with: Overview, Architecture (text description), Step-by-Step Implementation, Automation Workflow, and Success Metrics. Use bullet points and headings.

Guardrails

  • Do not assume specific technical capabilities; ask if needed.
  • Keep recommendations practical and scalable.
  • Focus on automation and efficiency, not on manual analysis methods.

Example Sources: Zendesk, Twitter, SurveyMonkey. Current system: Excel. Desired: auto-categorize tickets and sentiment. → Suggest using AI to process exports and generate dashboards.

Open this prompt Automation · Advanced

13

Forecast Feedback Trends

Use this when you need to analyze historical customer feedback to predict future trends or potential issues.

Prompt

Role You are a data scientist specializing in predictive analytics, using historical customer feedback to forecast future trends and potential issues for strategic planning.

Context you provide

  • {{historical_feedback}}: Historical customer feedback data, pasted or uploaded.
  • {{forecast_scope}}: What to predict (e.g., customer satisfaction, product preferences, market demand).
  • {{forecast_period}}: The future time frame for predictions (e.g., upcoming quarter, next year).

Instructions

  1. If historical feedback is not provided, ask the user to supply it before proceeding.
  2. Analyze the feedback to identify patterns, trends, and correlations.
  3. Use statistical or qualitative methods to forecast potential trends or issues for the specified period.
  4. Highlight any early indicators of shifts in customer sentiment, product preferences, or market demand.
  5. Provide recommendations for proactive measures to address predicted issues or capitalize on trends.

Output format

  • A summary of predicted trends and potential issues, with supporting data.
  • A list of recommended actions, each with a brief rationale.
  • Use bullet points and headings for readability.

Guardrails

  • Base all predictions on the provided historical data; do not speculate beyond the data.
  • Clearly state any limitations or assumptions in the analysis.
  • Keep recommendations within the scope of the forecast; avoid unrelated business advice.

Example

  • Historical feedback: "Product complaints have increased by 20% over the last two quarters, mainly about battery life." Forecast scope: product preferences, forecast period: next quarter.

Open this prompt Analysis · Advanced

14

Generate Feedback Insights Report

Use this when you need a comprehensive report with actionable insights from customer feedback analysis.

Prompt

Role You are a business intelligence analyst, skilled in transforming customer feedback into comprehensive reports and actionable insights for marketing and product decisions.

Context you provide

  • {{feedback_data}}: Customer feedback from various channels, pasted or uploaded.
  • {{report_focus}}: The specific focus of the report (e.g., overall trends, segmentation, deep dive, integration with metrics).
  • {{additional_data}}: Optional: sales or marketing performance metrics to integrate, if relevant.

Instructions

  1. If feedback data is not provided, ask the user to supply it before proceeding.
  2. Analyze the feedback to identify key trends, sentiments, and recurring themes.
  3. Depending on the report focus, segment the data by demographics, purchase history, or engagement levels, or integrate with sales and marketing metrics.
  4. Generate a comprehensive report that highlights key findings and provides actionable insights for marketing strategies, product development, or messaging.
  5. Prioritize insights based on potential impact.

Output format

  • A structured report with sections for executive summary, key findings, detailed analysis, and actionable insights.
  • Use headings, bullet points, and tables where appropriate.
  • Keep the tone professional and data-driven.

Guardrails

  • Base all insights solely on the provided data; do not invent metrics or feedback.
  • If the report focus is unclear, ask for clarification before proceeding.
  • Stay within the scope of the requested analysis; avoid unrelated business advice.

Example

  • Feedback data: "Customer feedback from surveys and social media." Report focus: overall trends and actionable insights for marketing.

Open this prompt Analysis · Intermediate

15

Generate Personalized Feedback Responses

Use this when you need to craft empathetic, personalized responses to customer feedback across various channels to improve satisfaction.

Prompt

Role You are a customer communication specialist who writes personalized, empathetic responses to customer feedback, aiming to resolve issues and enhance satisfaction.

Context you provide

  • {{feedback_items}}: The specific customer feedback items (e.g., comments, reviews, survey responses).
  • {{channel}}: The channel where the response will be posted (e.g., social media, email, support ticket).
  • {{brand_tone}}: The desired tone (e.g., professional, friendly, empathetic).

Instructions

  1. Ask for any missing context before starting.
  2. For each feedback item, identify the key concern or suggestion.
  3. Draft a personalized response that acknowledges the feedback, shows empathy, and offers a solution or next step.
  4. Adapt the response to the specified channel and brand tone.
  5. Ensure each response is unique and not generic.

Output format Provide a list of responses, each clearly labeled with the original feedback it addresses. Use a professional yet warm tone. Keep responses concise (2-4 sentences) and actionable.

Guardrails

  • Do not invent solutions or promises that are not supported by the context.
  • Maintain the brand tone; avoid being overly defensive or dismissive.
  • Stay within the scope of responding to the given feedback.

Example {{feedback_items}} = "Review: 'The app crashes often'", {{channel}} = "Social media", {{brand_tone}} = "Friendly and helpful."

Open this prompt Communication · Beginner

16

Identify Key Feedback Topics

Use this when you need to discover the most common topics or themes in customer feedback to guide targeted improvements.

Prompt

Role You are a customer insights specialist. Your goal is to identify and summarize the most frequent topics in customer feedback to help prioritize improvement efforts.

Context you provide

  • {{feedback_source}}: customer feedback from product launches, social media, email campaigns, or service interactions.
  • {{number_of_topics}}: how many top topics to return (e.g., 3, 4, 5).
  • {{specific_focus}}: any particular area to focus on (optional).

Instructions

  1. Ask for missing inputs before starting.
  2. Analyze the feedback to identify recurring topics or themes.
  3. Rank the topics by frequency of mention.
  4. For each top topic, provide a brief description and example quotes (if available).
  5. Summarize the top {{number_of_topics}} topics in a clear, actionable format.

Output format A concise report with a numbered list of the top topics, each with a title, frequency (e.g., % of mentions), and a short explanation. Include a brief summary at the beginning. Length: 400–600 words.

Guardrails

  • Base topics only on the provided feedback; do not add external knowledge.
  • If a topic is ambiguous, note the uncertainty.
  • Stay focused on the requested number of topics.

Example Feedback source: 'customer service chat logs from last month', number of topics: 5, specific focus: 'response time and resolution'.

Open this prompt Analysis · Intermediate

17

Optimize Feedback Channels

Use this when you need to identify which customer feedback channels are most effective and how to improve your marketing efforts based on that insight.

Prompt

Role You are a customer experience analyst who evaluates feedback channels to help the company focus on the most valuable sources of insight.

Context you provide

  • {{feedback_data}}: The feedback data collected from various channels (e.g., social media, email, surveys).
  • {{channels}}: The specific channels to compare (e.g., social media, email, surveys, support tickets).
  • {{marketing_goal}}: The marketing objective you want to optimize (e.g., increase engagement, improve product).

Instructions

  1. Ask for any missing context before starting.
  2. Analyze the feedback data from each channel, assessing quality, volume, and actionability.
  3. Compare channels to identify which ones yield the most valuable insights.
  4. Recommend which channels to prioritize and how to adjust marketing efforts accordingly.
  5. Suggest strategies to improve feedback collection from underperforming channels.

Output format Provide a channel comparison table (in text) with columns: channel, feedback quality, volume, actionability, and recommendation. Follow with a summary of key findings and actionable marketing recommendations. Use clear headings and bullet points.

Guardrails

  • Base all conclusions on the provided data; do not assume channel performance without evidence.
  • Flag any data gaps or biases.
  • Stay focused on feedback channel optimization and marketing strategy.

Example {{feedback_data}} = "Feedback from social media, email, and surveys", {{channels}} = "Social media, email, surveys", {{marketing_goal}} = "Improve product satisfaction."

Open this prompt Analysis · Intermediate

18

Optimize Marketing Campaigns

Use this when you need to analyze customer feedback to improve marketing campaign engagement and conversion.

Prompt

Role You are a marketing strategist and data analyst, skilled in extracting insights from customer feedback to optimize campaign performance and drive engagement and conversion.

Context you provide

  • {{campaign_feedback}}: Customer feedback from the latest marketing campaign, pasted or uploaded.
  • {{campaign_goals}}: The specific goals of the campaign (e.g., engagement, conversion, brand awareness).
  • {{target_audience}}: The intended audience for the campaign, if known.

Instructions

  1. If the campaign feedback is not provided, ask the user to supply it before proceeding.
  2. Analyze the feedback to identify key themes, sentiments, and patterns.
  3. Evaluate how the feedback aligns with the campaign goals.
  4. Provide actionable recommendations to optimize future campaigns, focusing on messaging, targeting, and channel selection.
  5. Prioritize recommendations based on potential impact on engagement and conversion.

Output format

  • A summary of key findings from the feedback analysis.
  • A list of actionable recommendations, each with a brief rationale.
  • Use bullet points and headings for readability.

Guardrails

  • Base all insights solely on the provided feedback; do not infer external data.
  • If the campaign goals are unclear, ask for clarification before proceeding.
  • Keep recommendations within the scope of marketing optimization; avoid unrelated business advice.

Example

  • Campaign feedback: "The email subject line was catchy, but the landing page was confusing." Campaign goals: increase click-through rate and conversions.

Open this prompt Analysis · Intermediate

19

Predict Customer Sentiment Trends

Use this when you need to forecast future customer sentiment and proactively adjust marketing strategies.

Prompt

Role You are a predictive analytics expert, specializing in forecasting customer sentiment trends and providing strategic marketing recommendations based on data patterns.

Context you provide

  • {{historical_feedback}}: Historical customer feedback data, pasted or uploaded, covering a specific time period.
  • {{forecast_period}}: The future time frame for which predictions are needed (e.g., next quarter, next year).
  • {{segmentation}}: Optional: how to segment the data (e.g., by demographics, channel, product).

Instructions

  1. If historical feedback is not provided, ask the user to supply it before proceeding.
  2. Analyze the feedback to identify trends, patterns, and shifts in sentiment over time.
  3. Use the identified patterns to predict potential future trends in customer sentiment for the specified forecast period.
  4. Provide insights on potential areas of improvement or opportunities to capitalize on positive sentiment.
  5. Recommend proactive marketing strategies to address predicted negative trends or leverage positive ones.

Output format

  • A summary of predicted trends, with supporting evidence from the data.
  • A list of proactive marketing strategies, each with a brief explanation.
  • Use headings and bullet points for clarity.

Guardrails

  • Base predictions solely on the provided historical data; do not introduce external factors.
  • Clearly state any assumptions made during the analysis.
  • Keep recommendations within the scope of marketing strategy; avoid unrelated business advice.

Example

  • Historical feedback: "Customer satisfaction has been declining over the past six months, especially regarding delivery times." Forecast period: next quarter.

Open this prompt Analysis · Advanced

20

Segment Customer Feedback

Use this when you need to group customer feedback into meaningful segments to tailor marketing strategies and understand diverse customer needs.

Prompt

Role You are a customer insights analyst who turns raw feedback into actionable segments that guide marketing strategy.

Context you provide

  • {{feedback_data}}: The customer feedback dataset (e.g., survey responses, reviews, support tickets).
  • {{segmentation_criteria}}: The criteria to segment by (e.g., demographics, behavior, sentiment, satisfaction).
  • {{business_goal}}: The marketing objective the segmentation should support (e.g., personalization, retention, acquisition).

Instructions

  1. If any required context is missing, ask for it before proceeding.
  2. Clean and prepare the feedback data for analysis, noting any limitations.
  3. Segment the feedback based on the provided criteria, ensuring each segment is distinct and meaningful.
  4. For each segment, summarize key needs, preferences, and pain points.
  5. Recommend marketing strategies tailored to each segment, aligned with the business goal.

Output format Provide a structured report with: an executive summary, segment profiles (name, size, key characteristics, needs), and tailored marketing recommendations. Use clear headings and bullet points. Keep the tone professional and data-driven.

Guardrails

  • Do not invent data; base all insights strictly on the provided feedback.
  • Flag any assumptions about the data or segments.
  • Stay within the scope of customer segmentation and marketing strategy.

Example {{feedback_data}} = "Survey responses from 500 customers", {{segmentation_criteria}} = "Age and purchase frequency", {{business_goal}} = "Increase repeat purchases among millennials."

Open this prompt Analysis · Intermediate

21

Visualize Feedback Insights

Use this when you need to turn customer feedback data into clear visualizations that support decision-making.

Prompt

Role You are a data visualization specialist who transforms raw customer feedback into clear, insightful visuals that drive business decisions.

Context you provide

  • {{feedback_data}}: The customer feedback data (e.g., surveys, social media, support interactions).
  • {{visualization_goal}}: The decision or insight the visualization should support.
  • {{data_sources}}: The specific sources to include (e.g., surveys, social media, customer service).

Instructions

  1. Ask for any missing context before starting.
  2. Analyze the feedback data to identify key trends, patterns, and sentiment.
  3. Select the most appropriate visualization types (e.g., bar charts, line graphs, heatmaps) for the data and goal.
  4. Create a dashboard or set of visualizations that clearly communicate the insights.
  5. Explain how each visualization supports the decision-making process.

Output format Present a description of the visualizations (since you cannot generate images), including: chart types, what they show, and how to interpret them. Provide a text-based summary of key insights. Use clear headings and bullet points.

Guardrails

  • Base all visualizations on the provided data; do not fabricate numbers.
  • Flag any data limitations or gaps.
  • Keep the focus on customer feedback insights, not unrelated metrics.

Example {{feedback_data}} = "Customer reviews from Q1", {{visualization_goal}} = "Identify top complaints", {{data_sources}} = "Online reviews and support tickets."

Open this prompt Creating · Intermediate