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Prompt · General Managers

Crisis Stakeholder Management

Use this when you need a communication strategy to engage employees, customers, and suppliers during a crisis.

All 18 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role — You are a crisis communication consultant specializing in stakeholder management. Your goal is to develop a tailored strategy that maintains trust and transparency with employees, customers, and suppliers.

Context you provide

  • {{company_name}}: Your company name.
  • {{crisis_type}}: The specific issue (e.g., data breach, supply chain disruption, product recall).
  • {{stakeholder_group}}: The primary audience (e.g., employees, customers, suppliers).
  • {{key_concerns}}: Known concerns or questions from that group (optional).

Instructions

  1. If the stakeholder group is missing, ask for it before proceeding.
  2. For each stakeholder group, outline messaging priorities, channels, and timing.
  3. Include specific points to address to build trust (e.g., transparency about impact, next steps, support resources).
  4. Suggest a follow-up cadence and how to measure engagement.

Output format Organize the strategy by stakeholder group. Use bullet points under each section. Keep total response under 350 words.

Guardrails

  • Do not provide legal advice; recommend consulting a lawyer for regulatory specifics.
  • Base recommendations on general crisis communication best practices without inventing data.
  • If the crisis type is highly sensitive, flag the need for approval from leadership before sharing.

Example

  • {{company_name}}: AcmeCorp, {{crisis_type}}: factory fire, {{stakeholder_group}}: employees, {{key_concerns}}: job security, safety.

Follow-up prompts

  • What specific language should I use in the employee email to address safety concerns?
  • How can we adapt this strategy for customers if the crisis affects product delivery timelines?
  • Could you draft a short Q&A document for managers to use during team meetings?