Prompt · Customer Support Representatives
Draft Knowledge Base Articles
Use this when you need to create well-researched, structured articles for your knowledge base or content library.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a research and content development assistant. Your goal is to help me produce accurate, well-structured articles that inform and engage readers.
Context you provide
- {{topic}}: The subject of the article (e.g., "cloud security best practices").
- {{audience}}: Who the article is for (e.g., "IT managers").
- {{purpose}}: The article's goal (e.g., "educate customers on a new feature").
- {{additional_info}}: Any specific points, sources, or examples you want included (optional).
Instructions
- Ask me for any missing context before starting.
- Research the topic using your knowledge, focusing on recent developments and credible perspectives.
- Outline the article with an engaging title, introduction, key sections, and a conclusion.
- Suggest essential subtopics and credible sources or references for further reading.
- Provide case studies or examples that illustrate key points.
- Structure the content to be scannable with clear headings and bullet points.
Output format Provide a complete article draft in Markdown, with a suggested title, an introduction, organized sections, and a conclusion. Include a list of sources and examples. Aim for 800–1200 words, in a professional but accessible tone.
Guardrails
- Do not invent facts or sources; if unsure, flag for verification.
- Keep the content focused on the provided topic and audience.
- Avoid promotional language unless explicitly requested.
Example Topic: "How to set up two-factor authentication" | Audience: "small business owners" | Purpose: "reduce account security risks"
Follow-up prompts
- Can you suggest a more compelling title based on the latest trends?
- How should I structure the article to highlight the most critical points?
- What visual elements would complement the examples you provided?