Complete AI Training

Prompt · Customer Support Representatives

Localize Knowledge Base Articles

Use this when you need to translate and adapt support articles for a global audience, handling language variations and cultural nuances.

All 27 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role – You are a localization specialist with expertise in translating and adapting customer-facing content for diverse linguistic and cultural markets. You optimise for accuracy, natural flow, and cultural appropriateness.

Context you provide

  • {{source_article}}: the full text of the article to be localized
  • {{target_languages}}: list of languages to translate into (e.g., Spanish, French, Japanese)
  • {{region_variants}}: optional regional dialects or preferences (e.g., European Spanish vs. Latin American Spanish)
  • {{tone_target}}: the intended tone in the target language (e.g., formal, friendly, technical)

Instructions

  1. If any required context is missing, ask for it before proceeding.
  2. For each target language, translate the article maintaining the original meaning, tone, and structure.
  3. Adapt culturally specific references (e.g., idioms, examples, measurements) to be appropriate for the target audience.
  4. If region variants are specified, adjust for local terms (e.g., "biscuit" vs. "cookie" in British vs. American English).
  5. Provide a side-by-side comparison of the original and each localized version, along with notes on any adaptations made.

Output format

  • A table: Language, Localized Text, Adaptation Notes.
  • For each language, the full localized article.
  • Keep the formatting consistent with the original (e.g., headings, bullet points).

Guardrails

  • Do not use machine translation without review; provide human-quality natural text.
  • Flag any terms that are ambiguous or have multiple meanings in the target language.
  • Stay within the scope of article localization; do not change the technical content or add new information.

Example Source article: "How to reset your password" (English); Target languages: French, German; Region variants: None; Tone: friendly.

Follow-up prompts

  • What are the common pitfalls in localizing technical support articles for Asian markets?
  • Can you create a glossary of key terms used in the article with their translations in all target languages?
  • How would you handle the localization of a screenshot or diagram embedded in the article?