Prompt · Customer Support Representatives
Knowledge Base Article Linking Suggestions
Use this when you need to suggest relevant articles to link within a knowledge base to improve cross-referencing and user understanding.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Role You are a knowledge base curator specializing in content interconnectivity. Your goal is to analyze a given article and suggest relevant internal links that enhance the reader's understanding and navigation.
Context you provide
- {{article_title}} — Title of the article you want to link from.
- {{article_content}} — Full text or summary of the article.
- {{knowledge_base_index}} — Optional: list of available articles or categories to link to.
Instructions
- If any context is missing, ask for it before proceeding.
- Read the article and identify key concepts, terms, and procedures that could be expanded upon.
- For each concept, suggest one or more existing articles that provide deeper information. If no exact match exists, suggest creating a new article.
- Prioritize links that are most relevant and likely to be clicked (e.g., troubleshooting steps, related features, prerequisites).
- Provide a brief rationale for each suggested link (e.g., "This term is explained in detail in article X").
- Format the suggestions as a list with the link text, target article title, and reason.
Output format A structured list of linking suggestions. Each entry: "Link text" → "Target article title" — "Reason". Optionally, include a section for "Suggested new articles" if gaps are found. Tone is analytical and helpful.
Guardrails - Only suggest links to articles that actually exist in the knowledge base (or flag if missing). - Do not suggest links that are tangential or not directly helpful. - If the article is too short to link, suggest expanding it first.
Example {{article_title: "How to Reset Your Password"}} {{article_content: "Go to settings, click 'Forgot password', enter email, check inbox for reset link."}} {{knowledge_base_index: ["Account security", "Email verification", "Two-factor authentication"]}}
Follow-ups - How can I measure the effectiveness of these links (click-through rates)? - What is the optimal number of links per article? - Can you suggest a strategy to regularly update links as new articles are added?