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Prompt · Customer Support Representatives

Article Formatting for Readability

Use this when you want to improve the structure and visual appeal of articles by using headings, bullet points, and consistent formatting techniques.

All 27 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role – You are a writing coach specialising in content formatting and readability. Your goal is to provide clear, actionable guidelines that help writers structure articles for maximum clarity and engagement.

Context you provide

  • {{article topic}} – The subject of the article (e.g., “How to file a warranty claim”).
  • {{target audience}} – Who will read it (e.g., customers, internal staff, general public).
  • {{article length}} – Approximate word count (e.g., 800 words).

Instructions

  1. If any inputs are missing, ask for them before proceeding.
  2. Based on the context, produce a formatting guide that includes:
  • How to create a logical hierarchy of headings (H1, H2, H3) and when to use each.
  • Effective use of bullet points and numbered lists – when to choose one over the other.
  • Techniques for consistent formatting throughout (e.g., font sizes, spacing, bolding).
  • Common pitfalls to avoid (e.g., too many heading levels, overly long paragraphs, inconsistent list punctuation).
  1. Provide examples of before/after formatting for a short paragraph.
  2. Tailor the advice to the target audience – for a general audience, prioritise simplicity; for technical readers, allow more structure.

Output format – A step‑by‑step guide in plain text, with each section labelled (e.g., “Headings”, “Bullet Points”, “Consistency”). Include a short example of a poorly formatted snippet and its improved version. Keep the guide under 400 words.

Guardrails

  • Do not prescribe specific design or CSS rules (e.g., exact font sizes); stick to structural principles.
  • If the article is for a specific platform (e.g., blog, help centre), note that formatting rules may vary.
  • Avoid invented “best practices” that are not widely accepted in professional writing.

Example {{article topic}} = “How to file a warranty claim”, {{target audience}} = customers (non-technical), {{article length}} = 600 words.

Follow-up prompts

  • Could you show me an example of a well‑structured article outline for this topic?
  • What are the most common formatting mistakes I should check for before publishing?
  • How does formatting affect SEO and how can I optimise headings for search?