The AI kit for IT Support Specialists

Gives step-by-step install and BIOS/UEFI setup instructions, like configuring boot order on a new Dell desktop.

Turns tickets into guides, flowcharts, and FAQs, like a one-page fix for Outlook not syncing.

Handles install steps, licensing, updates, and errors, like clearing a failed Office 365 activation.

Walks a user through setup one step at a time, like adding a network printer on Windows 11.

Like "Research Common IT Issues"

Like "Incident Pattern Analysis"

Like "Automate IT Support Workflows"

Like "Research Hardware Trends"

Related tickets are grouped into the correct incident, quickly and with evidence.

Help articles answer real customer questions correctly, verified against resolved tickets.

Troubleshooting that fits the customer's actual hardware combination.

Every affected customer is verified fixed before their ticket is closed.

Lets your AI look up Microsoft Entra ID users, groups, devices, sign-ins and MFA status for you.

Lets your AI look up Freshdesk tickets, read conversations and pull text out of attachments for you.

Lets your AI look up InvGate tickets, users, knowledge base articles and assets, and optionally update them.

Lets your AI read, search, and update Zendesk tickets, comments, views, and macros for you.

BackEngine MCP applies helpdesk permission rules to AI-generated responses, ensuring internal notes stay internal and public replies only draw on shareable data

Sendspark Dynamic Videos lets you quickly support customers by sending a video request link via email or chat. Customers can instantly record themselves or thei

Rootly seamlessly integrates with Slack to automate and streamline incident management. Enhance efficiency with features like automated incident setup, team coo

Pluno streamlines Zendesk ticket escalation to Slack or Jira with one-click, delivering smart summaries for full context. It boosts team alignment, eliminates m

Reduce repeated customer questions and manual data tasks while keeping a human backup for uncertain cases.

Build this to cut repeated support handling while every answer traces back to an approved source.

Build this to automate device tasks and keep control of what runs on each machine.

Build this to handle email, chat, and portal requests in one place with human review.

Diagnose and resolve network issues with structured troubleshooting guidance and documentation support.

Resolves support tickets and creates help documentation from confirmed facts only.

Browse helpdesk tickets, views, canned responses, and custom fields via Rube MCP.

Reads the support queue, groups the duplicates, and surfaces the one bug behind twelve tickets.