The All in One AI Plugin for Customer Support Representatives

Skills for customer support representatives 17

• customer support assistantAnswers everyday product, order, account, billing, and troubleshooting questions, like "where is my order?", with a ready reply.
• customer inquiry response assistantDrafts, translates, and polishes replies across chat, email, and social, like turning a rough note into a send-ready answer.
• agency customer serviceGives a warm, professional service voice for any industry, for example a calm reply to a frustrated first-time buyer.
• return and refund support assistantWalks a return end to end: eligibility, label, status, and refund math, like calculating a partial refund after a discount.
• complaint handling assistantWrites complaint replies from acknowledgment to resolution, for example a compensation offer worded within policy limits.
• order management support assistantHandles order status, cancellation, tracking, and payment questions, like changing a shipping address before dispatch.

Plus a start-here assistant, the prompt library and the app builder, and for members the daily brief.

Ready-made prompts 272

• Customer Inquiry Response24 prompts, like Account Management Support Scripting
• Complaint Handling20 prompts, like Automated Complaint Categorization System
• Product Knowledge Assistance27 prompts, like Articulate Product Features
• Technical Support26 prompts, like Account Setup Assistance
• Order Management10 prompts, like Order Status Inquiry
• Feedback Collection and Analysis17 prompts, like Analyze Feedback Root Causes
• Escalation Handling22 prompts, like Identify Escalation Needs

Apps you can build with AI 8

• Source-linked support assistant and admin consoleBuild it to cut repeat handling of routine questions while every answer links back to an approved source your team controls. Demo included.
• Source-linked conversational support and feedback consoleBuild it to shorten handling time and keep context, since each answer and piece of feedback traces to a source. Demo included.
• Source-linked customer support assistant and consoleBuild it to reduce tool sprawl and hold all customer context in one system your team owns. Demo included.
• Source-linked support assistant and admin consoleBuild it to cut repetitive inquiry handling while keeping every answer traceable to approved sources. Demo included.
• Source-linked support assistant and admin consoleBuild it to reduce repeated questions and manual data tasks, with a human backup for uncertain cases. Demo included.
• Customer support resolution coordination portalBuild it to reduce rented tooling and manual triage while every customer reply stays under team control. Demo included.
• AI email reply drafting and escalation deskBuild it to cut reply drafting time while a named agent stays accountable for every send. Demo included.
• Source-linked support chatbot builder and consoleBuild it to reduce repeated support handling while every chatbot answer traces to an approved source. Demo included.

AI agents 12

In the download. An agent runs a whole recurring task for you, step by step, and asks you before anything important. Ask your AI: "Run the Support Resolution Verification Agent". Each one also has a guided set-up with sample data on its page.

• Support Resolution Verification AgentEvery 'solved' ticket has evidence that the customer's own symptom is fixed.
• Support Knowledge Repair AgentHelp articles answer real customer questions correctly, verified against resolved tickets.
• Support Attachment Interpretation AgentA clear, evidence-based next diagnostic step for every ticket with attachments.
• Helpdesk Translation Ambiguity AgentSupport agents understand exactly what the customer means, whatever their language.
• Support Identity Document Quality AgentReadable identity documents with as few resubmissions as possible.
• Support Device Compatibility AgentTroubleshooting that fits the customer's actual hardware combination.
• Support Incident Follow-up AgentEvery affected customer is verified fixed before their ticket is closed.
• Customer Health Survey Follow-up AgentMake sure every low survey score gets a personal reply and a check that the issue was solved.
• Support Backlog Aging Rescue AgentNo ticket sits without a next step, and the oldest and most important tickets move first.
• Customer Complaint Escalation AgentComplaints are resolved consistently, with follow-up tracked until the customer is satisfied
• Guest Complaint Recovery AgentEvery complaint answered within a day and repeat issues fixed
• Customer Message Triage AgentAnswer every buyer message accurately within the marketplace deadline

Connections (MCP servers) 12

A guide in the download. A connection lets your AI work in an app you already use. You add only the ones you use: ask your AI "Which apps can you connect to?" and follow the steps on each connection's page.

• Zendesk MCP serverLets your AI read, search, and update Zendesk tickets, comments, views, and macros for you.
• Freshdesk MCP serverLets your AI read, create, and update Freshdesk tickets, contacts, agents, and companies for you.
• Teamwork MCP serverConnect your AI to Teamwork so it can look up projects, tasks, tickets, and messages for you. Official.
• MCP Emails serverLet your AI read, search, send and organize email in your own mailbox. No install needed.
• PipesHub MCP serverLets your AI search across your work apps like Google Workspace, Microsoft 365, Slack and Jira, and answer with the sources it found.
• Telegram MCP serverLet your AI read, search and send Telegram messages for you, right from the chat. No install needed.
• Mail MCP serverLets your AI read, search, send, reply to and forward email across several accounts for you.
• Fluxmail MCP serverLet your AI read, search, draft, send and organize email across your mailboxes. Official.
• Pinecone Assistant MCP serverLet your AI search your Pinecone Assistant knowledge base and bring back answers with sources. Official.
• Dodo Payments MCP serverLets your AI look up and manage Dodo Payments customers, payments, subscriptions, refunds and docs. Official. No install needed.
• LINE Bot MCP serverLet your AI send LINE messages and manage your LINE Official Account for you. Official.
• Slack MCP serverLet your AI read your Slack DMs, channels, threads and search results, and reply for you when you approve. No install needed.

Your Grok Bot team 12

• Customer SupportResolves support tickets and creates help documentation from confirmed facts only.
• Knowledge Base BuilderBuilds and maintains your knowledge base and FAQ content from customer data.
• Support TriageReads the support queue, groups the duplicates, and surfaces the one bug behind twelve tickets.
• Customer Issue Resolution AssistantGuides customer success managers through issue triage, resolution, and proactive monitoring.
• Customer Feedback Insight AssistantTurns customer feedback into actionable insights and responses for customer success managers.
• Customer Success Response ManagerHandles customer conversations, support, and retention for Customer Success Managers.
• Zendesk AutomationAutomate Zendesk ticket, user, and organization workflows with Rube MCP.
• Intercom AutomationAutomate Intercom conversations, contacts, companies, and admins via Composio.
• Helpdesk AutomationBrowse helpdesk tickets, views, canned responses, and custom fields via Rube MCP.
• Documentation ExpertCreates, improves, and maintains project documentation from code and specs.
• Notion Knowledge CaptureCapture conversations and decisions into structured Notion pages.
• Customer Journey Mapping AssistantMaps customer journeys, finds pain points, and suggests improvements from your data.