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All-in-one AI plugin for help desk technicians

The all-in-one AI plugin for Help Desk Technicians

One download gives your AI 17 skills, 277 prompts and 4 apps for tickets, remote fixes, accounts and escalations, so you solve more on the first call.

Works inChatGPTClaudeMicrosoft 365 CopilotGeminiGrokGrok BotCursorKimi
Get the pluginSee what's inside
Help Desk Technician at work
Inside the boxv1.1.0
  • 17skills
  • 277prompts
  • 12AI agents
  • 12connections (MCP)
  • 4apps
  • 10Grok bots

What's inside

Your week is a queue that never empties. A locked account at 9, a printer that vanished from the network at 11, a phishing email at 2, and a laptop that will not boot before you leave. You retype the same steps, hunt for the same notes, and still get pulled into calls you could have closed in writing.

  • 17 help desk skills

    Resolution guide, problem assessment, ticket logging, network troubleshooting, remote support, security support, account lifecycle, escalation routing, incident reporting and more, each written for the ticket in front of you.

  • 277 ready-made prompts

    Fifteen topics, from issue logging to emergency response. Open one, paste your ticket details, and get a full set of steps instead of a blank chat box.

  • 4 apps to build

    A support assistant with an admin console, an email reply and escalation desk, and a resolution coordination portal. Each one keeps answers tied to your own documents.

  • 10 Grok Bot agents

    A network troubleshooting assistant, support triage, an error resolver, Linux and scripting troubleshooters, a debugging toolkit and an account lifecycle assistant you can hand a ticket to.

  • Works in eight AIs

    ChatGPT, Claude, Microsoft 365 Copilot, Gemini, Grok, Grok Bot, Cursor and Kimi. Use the AI your company already pays for, no new login for your users.

  • Daily news and ideas

    Members get a live connection to Complete AI Training: one AI news item for help desk work each day, a new idea with the prompt to try it, and automatic skill updates.

A day with your plugin

One download adds 17 skills, 277 prompts and 4 apps to the AI you already use. Ask it about a ticket and the problem assessment skill walks you through questions, likely causes and the fix. The ticket logging skill writes the note. The escalation routing skill sends it to the right team. You stay in control of every reply.

  1. Morning

    A ticket lands about a locked account. You open the account lifecycle skill, confirm the user's identity, unlock the account and log the reason, then paste the note into the ticket.

  2. Late morning

    A user cannot reach the shared drive. The network troubleshooting skill walks you through the cable, the IP address, DNS and the firewall rule, in order, so you stop guessing.

  3. Afternoon

    You have three phishing reports and one possible malware case. The security support skill gives you containment steps and a short message telling the user what to do next.

  4. End of day

    You clear the queue notes. The incident reporting skill turns the day's tickets into a short summary with causes and repeat issues, ready for your team lead.

Install it in your AI

Choose the AI you use. No technical knowledge needed: it's a few clicks and some copy and paste.

ChatGPTClaudeMicrosoft 365 CopilotGeminiGrokGrok BotCursorKimi

ChatGPT

Your own GPT on chatgpt.com, plus a plugin for Codex and ChatGPT workspaces. About 5 minutes.

  1. Download the ChatGPT version and unzip it (double-click the file).
  2. On a computer, open chatgpt.com/gpts/editor in your browser (or in ChatGPT: GPTs in the left menu, then + Create at the top right). You need a paid ChatGPT plan (Plus, Pro, Business or Enterprise) to make a GPT, and it can't be done in the phone app.
  3. You see two tabs at the top, Create and Configure: click Configure.
  4. Name it Help Desk Technician Assistant. Open custom-gpt/instructions.txt, copy everything and paste it into Instructions.
  5. Under Knowledge, upload all the files from the custom-gpt/knowledge folder.
  6. Paste the lines from conversation-starters.txt as conversation starters and click Create.
  7. For the daily news, ideas and skill updates: at chatgpt.com go to Settings → Plugins → Create, add the Complete AI Training server and sign in with your membership. Your Connect page shows each click.

Download for members

Members download the plugin for every job, with daily news, ideas and skill updates. Or buy this plugin alone for $49, once.

Start for Free

Or buy this plugin for $49 · Sign in

Once it's installed, type this

  1. "What can you help me with as a help desk technician?"Your AI introduces the plugin and suggests where to start.
  2. "Run the Support Resolution Verification Agent"Starts one of your 12 AI agents. It asks you a few questions first, then runs the task step by step and checks with you before anything important.
  3. "Which apps can you connect to?"Your AI lists the 12 connections for help desk technicians and walks you through adding the ones you use, one app at a time.
  4. "Find a prompt for …"Picks one of the 277 ready-made prompts and asks for your details.

Everything in the plugin

Your AI picks the right part by itself. You can also ask for one by name.

Skills for help desk technicians 17

  • help desk resolution guideWalks you from triage to fix and write-up for network, software and hardware faults, like a laptop dropping Wi-Fi hourly.
  • initial problem assessment assistantClarifies vague tickets, checks likely root cause, sets escalation and notifies users, like a 'system is slow' report with no detail.
  • help desk ticket loggerLogs, categorizes, prioritizes and escalates tickets and drafts user replies, for example flagging five duplicate printer tickets as one incident.
  • network troubleshooting guideSteps through cabling, IP, DNS, firewall and traffic checks, such as finding why one subnet cannot reach the file server.
  • remote support troubleshooterDiagnoses remote issues in connectivity, VPN, email, printers, performance and backups, like a home worker whose VPN keeps timing out.
  • hardware and software configuration assistantGuides installs, BIOS/UEFI changes, drivers and tuning, for example adding RAM and setting the right boot order.
Show all 14 skills
  • security support guideHandles malware, phishing, patching, passwords, encryption and backup questions, such as a user who clicked a fake invoice link.
  • help desk escalation routerRoutes tickets to the right team with priority and tracking, like sending a failing ERP login to application support as P2.
  • user account lifecycle assistantCovers account creation, changes, lockouts, permissions and offboarding, like disabling a leaver's access the same day.
  • system update maintenance guideFixes update failures and covers patching, backups, logs and monitoring, like a Windows update stuck at 30 percent.
  • hardware support assistantTroubleshoots, installs and maintains hardware and plans disposal, like diagnosing a failing drive before data loss.
  • emergency response support assistantHandles outages, crashes, lockouts and malware at scale, such as a floor losing network and email at once.
  • software installation support assistantGuides installs, licensing, updates and migrations, for example a design suite that fails activation on a new laptop.
  • incident reporting and analysis assistantTurns incident logs into reports, trends and prevention plans, like showing repeat Monday VPN drops need a config fix.

Plus a start-here assistant, the prompt library and the app builder, and for members the daily brief.

Ready-made prompts 277

Show all 15 topics
  • Security Protocol Guidance16 prompts
  • Knowledge Base Article Creation21 prompts
  • Escalation to Relevant Departments18 prompts
  • System Update and Maintenance Guidance20 prompts
  • Incident Reporting and Analysis14 prompts
  • End-User Training Sessions19 prompts
  • Emergency Response and Support21 prompts
  • Technology Resource Recommendations18 prompts

Apps you can build with AI 4

AI agents 12

In the download. An agent runs a whole recurring task for you, step by step, and asks you before anything important. Ask your AI: "Run the Support Resolution Verification Agent". Each one also has a guided set-up with sample data on its page.

Connections (MCP servers) 12

A guide in the download. A connection lets your AI work in an app you already use. You add only the ones you use: ask your AI "Which apps can you connect to?" and follow the steps on each connection's page.

  • InvGate Service Desk MCP serverLets your AI look up InvGate tickets, users, knowledge base articles and assets, and optionally update them.
  • Freshdesk MCP serverLets your AI look up Freshdesk tickets, read conversations and pull text out of attachments for you.
  • Entra ID MCP serverLets your AI look up Microsoft Entra ID users, groups, devices, sign-ins and MFA status for you.
  • Zendesk MCP serverLets your AI read, search, and update Zendesk tickets, comments, views, and macros for you.
  • IT Glue MCP serverLets your AI search, read, and update your IT Glue documentation for you.
  • Endpoint AIops MCP serverAsk your AI to check your managed devices for login storms and config drift, and to reboot or reassign profiles with a full audit trail.
  • VirusTotal MCP serverLets your AI check links, files, IP addresses and domains for signs of malware or scams.
  • Jira MCP serverLet your AI read, search, create, edit, and assign Jira tickets for you.
  • ssid.ai MCP serverLook up a router's factory login details and check what a MAC address belongs to, with sources. No install needed.
  • DeskCrew MCP serverLet your AI read, draft, and triage support tickets on a helpdesk, paying per action in USDC. No install needed.
  • Teamwork MCP serverConnect your AI to Teamwork so it can look up projects, tasks, tickets, and messages for you. Official.
  • Atlassian MCP serverLets your AI search, read, and update your Jira tickets and Confluence pages for you.

Your Grok Bot team 10

  • Network Troubleshooting AssistantDiagnose and resolve network issues with structured troubleshooting guidance and documentation support.
  • Customer SupportResolves support tickets and creates help documentation from confirmed facts only.
  • Support TriageReads the support queue, groups the duplicates, and surfaces the one bug behind twelve tickets.
  • Error ResolverDiagnose and resolve errors using first-principle analysis and replay recorded solutions.
  • OS Scripting TroubleshooterDiagnose and fix OS and shell scripting issues across Linux, macOS, and Windows.
  • Linux TroubleshootingDiagnose and resolve Linux system issues with structured troubleshooting phases.
  • Debugging ToolkitSmart debug assistant for code quality and issue resolution.
  • Debugging StrategiesGuide systematic debugging via logs, hypotheses, and controlled experiments.
  • Initial Problem Assessment AssistantGuides help desk technicians through initial problem assessment and resolution.
  • User Account Lifecycle AssistantGuides help desk technicians through every user account lifecycle task with verified steps and security checks.

Get the plugin

Two ways to get it. Most people choose the membership: it includes every plugin and keeps them up to date.

Recommended

Membership

$9 a month, billed yearly

  • The plugin for help desk technicians, and for 500 other jobs
  • Daily AI news and a new idea every day, inside your AI
  • Skills update by themselves
  • 700+ video courses and certificates
  • Download up to 2 plugins a day
Info
  • All 700+ AI video courses and prompt courses, with a certificate for LinkedIn after each exam
  • Your 3 steps: courses tailored to your job with AI Expert certificates, your AI set up with one prompt in 15 minutes, and your AI Coach every day
  • All AI Plugins, Skills, Grokbot Templates, AI agents, MCP connections & Prompts for your job
  • Your job's AI kit for ChatGPT, Claude or Copilot, with step-by-step instructions to set it up
  • The AI Coach: a short daily brief and one new idea for your job
  • New courses and updates included
Info
  • You and up to 50 people get tailored AI Learning Paths and access
  • A team page: invite people by email, remove them any time
  • Each person gets AI set up for their own job
  • See everyone's progress, plus a monthly team report
  • Spreadsheet export and an API for your HR systems

Free for 3 days, then $99 a year (Business $990), renewed every year with updates. Cancel before the trial ends and you pay nothing.Free for 3 days, then $99 once (Business $990) for 12 months of full access, no renewal. Cancel before the trial ends and you pay nothing.

Pay on Stripe's secure page, no questions first. You're back here straight after, ready to download.

This plugin only

Standalone plugin

$49 once

  • The plugin for help desk technicians, for all eight AIs
  • All 17 skills, 277 prompts, 12 AI agents and 4 apps
  • The connections guide
  • Yours to keep, no subscription
  • No daily news, ideas or skill updates

Secure payment by Stripe. Bought it already? Use the link in your email.

Questions

What is a plugin, and how do I install it without technical knowledge?

A plugin is a set of instructions and files you add to your AI. You download it once, open the setup guide, and follow the numbered steps. No coding, no server, no IT project.

Which AI does it work with?

ChatGPT, Claude, Microsoft 365 Copilot, Gemini, Grok, Grok Bot, Cursor and Kimi. If your team already uses one of them, you can start there today.

What is the difference between the member download and the $49 one-time plugin?

The $49 one-time plugin is the same skills, prompts and apps with no updates. Members get the download plus daily AI news for help desk work, a new idea each day and automatic skill updates.

Is my data safe?

The plugin is instructions and files. Your chats stay with the AI provider you already use and follow that provider's rules. The plugin does not send your tickets anywhere else.

How many downloads do I get?

Two plugin downloads a day, so you can put it on your work laptop and your home machine, or share the second one with a teammate on your shift.

Learn to use AI as a help desk technician

The plugin does the work; the learning path shows you how to get the most out of it, step by step.

Open the learning path

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