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All-in-one AI plugin for technical support specialists

The all-in-one AI plugin for Technical Support Specialists

One download gives your AI 17 skills, 233 ready prompts and 3 apps for ticket triage, hardware and network fixes, security help and clear documentation.

Works inChatGPTClaudeMicrosoft 365 CopilotGeminiGrokGrok BotCursorKimi
Get the pluginSee what's inside
Technical Support Specialist at work
Inside the boxv1.1.0
  • 17skills
  • 233prompts
  • 12AI agents
  • 12connections (MCP)
  • 3apps
  • 12Grok bots

What's inside

Your week runs on tickets. A password reset at 9, a printer that will not connect at 11, a VPN that drops for one team and not another, and a manager who wants the incident summary before you leave. You repeat the same steps, write the same replies, and hope nothing slips.

  • 17 skills for daily support

    Ticket intake, troubleshooting, hardware and software setup, network checks, security help and documentation. Each skill asks for the details it needs, then walks you through the fix in order.

  • 233 prompts ready to use

    A full prompt library across 14 topics, from diagnosing issues to remote support. Open one, paste your ticket details, and get a structured answer you can send.

  • 3 apps you can build

    Build a diagnostic tool, a support assistant with sources and an admin console, and a knowledge distiller that turns verified fixes into reusable articles.

  • 12 Grok Bot agents on call

    Network, Linux, triage, knowledge base and customer support agents work alongside you. Use them for second opinions, debugging and busy ticket days.

  • Works in eight AIs

    The same plugin in ChatGPT, Claude, Microsoft 365 Copilot, Gemini, Grok, Grok Bot, Cursor and Kimi. Keep the AI you already have and add the job skills.

  • Daily news, ideas and updates

    Members get a live connection to Complete AI Training: daily AI news for support work, a new idea with the prompt each day, and automatic skill updates.

A day with your plugin

This plugin drops into the AI you already use, like ChatGPT or Copilot. Ask it about a ticket and it brings 17 skills, 233 prompts and 3 apps: step by step fixes, log reading, hardware checks, network tests, security guidance and ready made documentation.

  1. Morning

    A user reports Outlook will not open. You paste the error into the technical issue diagnoser, follow the steps it lists, and confirm it is a profile problem before your stand up.

  2. Late morning

    Three tickets land at once. You run the helpdesk management assistant to sort them by impact, take the one that needs you first, and send the rest clear next steps.

  3. Afternoon

    A whole floor loses its wireless. You open the network troubleshooting advisor, work through the access point checks, then draft the status update with the troubleshooting guide builder.

  4. End of day

    Your manager wants the incident recap. You ask the documentation and reporting assistant to turn today's tickets into a short report with causes, fixes and what is still open.

Install it in your AI

Choose the AI you use. No technical knowledge needed: it's a few clicks and some copy and paste.

ChatGPTClaudeMicrosoft 365 CopilotGeminiGrokGrok BotCursorKimi

ChatGPT

Your own GPT on chatgpt.com, plus a plugin for Codex and ChatGPT workspaces. About 5 minutes.

  1. Download the ChatGPT version and unzip it (double-click the file).
  2. On a computer, open chatgpt.com/gpts/editor in your browser (or in ChatGPT: GPTs in the left menu, then + Create at the top right). You need a paid ChatGPT plan (Plus, Pro, Business or Enterprise) to make a GPT, and it can't be done in the phone app.
  3. You see two tabs at the top, Create and Configure: click Configure.
  4. Name it Technical Support Specialist Assistant. Open custom-gpt/instructions.txt, copy everything and paste it into Instructions.
  5. Under Knowledge, upload all the files from the custom-gpt/knowledge folder.
  6. Paste the lines from conversation-starters.txt as conversation starters and click Create.
  7. For the daily news, ideas and skill updates: at chatgpt.com go to Settings → Plugins → Create, add the Complete AI Training server and sign in with your membership. Your Connect page shows each click.

Download for members

Members download the plugin for every job, with daily news, ideas and skill updates. Or buy this plugin alone for $49, once.

Start for Free

Or buy this plugin for $49 · Sign in

Once it's installed, type this

  1. "What can you help me with as a technical support specialist?"Your AI introduces the plugin and suggests where to start.
  2. "Run the Support Escalation Reproduction Agent"Starts one of your 12 AI agents. It asks you a few questions first, then runs the task step by step and checks with you before anything important.
  3. "Which apps can you connect to?"Your AI lists the 12 connections for technical support specialists and walks you through adding the ones you use, one app at a time.
  4. "Find a prompt for …"Picks one of the 233 ready-made prompts and asks for your details.

Everything in the plugin

Your AI picks the right part by itself. You can also ask for one by name.

Skills for technical support specialists 17

  • technical issue diagnoserTurns a reported issue plus logs into a ranked diagnosis with step-by-step checks, such as slow laptops after a driver update.
  • hardware and software configuration assistantGives install and setup steps for components, BIOS/UEFI, drivers, and software, like adding RAM and enabling virtualization in BIOS.
  • technical support troubleshooting assistantWalks through intake, error explanation, troubleshooting, patches, diagnostics, escalation, recovery, and remote desktop, like fixing a failed Windows update.
  • hardware support assistantGuides users through hardware faults, installs, compatibility, maintenance, BIOS updates, and disposal, like checking if a new SSD fits their laptop.
  • security support guideHelps users handle malware, phishing, passwords, firewalls, encryption, backups, and antivirus, like cleaning a browser hijacker and resetting passwords.
  • documentation and reporting assistantDrafts KB articles, guides, config docs, incident reports, release notes, and templates, like an incident report after a two-hour email outage.
Show all 14 skills
  • helpdesk management assistantTriages tickets, drafts KB articles, plans integrations, tracks SLAs, and supports onboarding, like sorting a Monday queue by impact and priority.
  • software installation support assistantCovers compatibility, install and uninstall steps, licensing, updates, and migration, like fixing a failed Office install with a license error.
  • network troubleshooting advisorDiagnoses connectivity, DNS, firewall, VPN, and wireless problems for admins, like a branch office losing DNS after a router swap.
  • security best practices advisorAdvises on passwords, access control, patching, encryption, incident response, and auditing, like writing a patch schedule for 200 endpoints.
  • help desk efficiency directorTurns tickets and metrics into routing plans, KB drafts, chatbot flows, and reports, like a weekly report showing where response times slip.
  • setup helpWalks a user through setup one step at a time with remaining steps visible, such as installing a printer driver.
  • personalized customer support assistantDrafts tailored replies, guides, recommendations, and follow-ups using customer context, like answering a billing question from a long-term account.
  • troubleshooting guide builderBuilds ready-to-use guides, flowcharts, scripts, FAQs, and surveys, like a one-page flowchart for printer offline calls.

Plus a start-here assistant, the prompt library and the app builder, and for members the daily brief.

Ready-made prompts 233

Show all 14 topics
  • Data Backup and Recovery19 prompts
  • User Training and Support19 prompts
  • Performance Optimization19 prompts
  • Helpdesk Management19 prompts
  • Documentation and Reporting13 prompts
  • Remote Support Techniques21 prompts
  • Integration of New Technologies19 prompts

Apps you can build with AI 3

AI agents 12

In the download. An agent runs a whole recurring task for you, step by step, and asks you before anything important. Ask your AI: "Run the Support Escalation Reproduction Agent". Each one also has a guided set-up with sample data on its page.

Connections (MCP servers) 12

A guide in the download. A connection lets your AI work in an app you already use. You add only the ones you use: ask your AI "Which apps can you connect to?" and follow the steps on each connection's page.

  • Zendesk MCP serverLets your AI read, search, and update Zendesk tickets, comments, views, and macros for you.
  • Freshdesk MCP serverLets your AI look up Freshdesk tickets, read conversations and pull text out of attachments for you.
  • InvGate Service Desk MCP serverLets your AI look up InvGate tickets, users, knowledge base articles and assets, and optionally update them.
  • PipesHub MCP serverLets your AI search across your work apps like Google Workspace, Microsoft 365, Slack and Jira, and answer with the sources it found.
  • Jira MCP serverLet your AI read, search, create, edit, and assign Jira tickets for you.
  • Atlassian MCP serverLets your AI search, read, and update your Jira tickets and Confluence pages for you.
  • Pinecone Assistant MCP serverLet your AI search your Pinecone Assistant knowledge base and bring back answers with sources. Official.
  • IT Glue MCP serverLets your AI search, read, and update your IT Glue documentation for you.
  • Ragie MCP serverLet your AI search your Ragie knowledge base and pull back the right passages when you ask a question.
  • Entra ID MCP serverLets your AI look up Microsoft Entra ID users, groups, devices, sign-ins and MFA status for you.
  • Yandex Tracker MCP serverLets your AI look up and manage Yandex Tracker issues, queues, and users for you.
  • DeskCrew MCP serverLet your AI read, draft, and triage support tickets on a helpdesk, paying per action in USDC. No install needed.

Your Grok Bot team 12

  • Network Troubleshooting AssistantDiagnose and resolve network issues with structured troubleshooting guidance and documentation support.
  • Linux TroubleshootingDiagnose and resolve Linux system issues with structured troubleshooting phases.
  • Systematic DebuggingFinds root cause of bugs before proposing any fix, no guessing.
  • Debugging StrategiesGuide systematic debugging via logs, hypotheses, and controlled experiments.
  • Support TriageReads the support queue, groups the duplicates, and surfaces the one bug behind twelve tickets.
  • Knowledge Base BuilderBuilds and maintains your knowledge base and FAQ content from customer data.
  • Customer SupportResolves support tickets and creates help documentation from confirmed facts only.
  • Helpdesk AutomationBrowse helpdesk tickets, views, canned responses, and custom fields via Rube MCP.
  • Email Issue FixerProofread emails and strip tracking from links on request, preserving voice.
  • OS Scripting TroubleshooterDiagnose and fix OS and shell scripting issues across Linux, macOS, and Windows.
  • Technical Issue DiagnoserDiagnoses technical issues and guides step-by-step troubleshooting for support specialists.
  • Technical Support Troubleshooting AssistantGuides technical support specialists through troubleshooting, diagnostics, and resolution.

Get the plugin

Two ways to get it. Most people choose the membership: it includes every plugin and keeps them up to date.

Recommended

Membership

$9 a month, billed yearly

  • The plugin for technical support specialists, and for 500 other jobs
  • Daily AI news and a new idea every day, inside your AI
  • Skills update by themselves
  • 700+ video courses and certificates
  • Download up to 2 plugins a day
Info
  • All 700+ AI video courses and prompt courses, with a certificate for LinkedIn after each exam
  • Your 3 steps: courses tailored to your job with AI Expert certificates, your AI set up with one prompt in 15 minutes, and your AI Coach every day
  • All AI Plugins, Skills, Grokbot Templates, AI agents, MCP connections & Prompts for your job
  • Your job's AI kit for ChatGPT, Claude or Copilot, with step-by-step instructions to set it up
  • The AI Coach: a short daily brief and one new idea for your job
  • New courses and updates included
Info
  • You and up to 50 people get tailored AI Learning Paths and access
  • A team page: invite people by email, remove them any time
  • Each person gets AI set up for their own job
  • See everyone's progress, plus a monthly team report
  • Spreadsheet export and an API for your HR systems

Free for 3 days, then $99 a year (Business $990), renewed every year with updates. Cancel before the trial ends and you pay nothing.Free for 3 days, then $99 once (Business $990) for 12 months of full access, no renewal. Cancel before the trial ends and you pay nothing.

Pay on Stripe's secure page, no questions first. You're back here straight after, ready to download.

This plugin only

Standalone plugin

$49 once

  • The plugin for technical support specialists, for all eight AIs
  • All 17 skills, 233 prompts, 12 AI agents and 3 apps
  • The connections guide
  • Yours to keep, no subscription
  • No daily news, ideas or skill updates

Secure payment by Stripe. Bought it already? Use the link in your email.

Questions

What is a plugin, and how do I install it without technical knowledge?

A plugin is a set of instructions and files that teaches your AI how to do your job. You download one file, follow the short setup steps, and the skills appear in your AI. No coding needed.

Which AI does it work with?

ChatGPT, Claude, Microsoft 365 Copilot, Gemini, Grok, Grok Bot, Cursor and Kimi. Use the one your team already has. The skills, prompts and apps work the same way in each.

What is the difference between the member download and the $49 standalone plugin?

The $49 one-time plugin is the skills, prompts and apps on their own. Members download it and also get the daily AI news for their job, a new idea every day with the prompt, and automatic skill updates.

Is my data safe?

The plugin is instructions and files, not a database. Your chats stay with the AI provider you chose and follow that provider's privacy settings. The plugin does not store your tickets or customer details.

How many downloads do I get?

Members can download 2 plugins a day. That covers this one and any other you need for your role. Skill updates arrive automatically once you are a member.

Learn to use AI as a technical support specialist

The plugin does the work; the learning path shows you how to get the most out of it, step by step.

Open the learning path

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