The all-in-one AI plugin for User Support Specialists

Skills for user support specialists 17

• customer inquiry response assistantDrafts a tailored reply to one customer message, like a billing question, with translation and a sentiment read.
• support reply draft studioProduces a review-ready reply for a product question or complaint, such as a refund request needing manager approval.
• customer service support assistantWrites service content such as return policies and surveys, like a satisfaction survey after a closed ticket.
• troubleshooting guide creatorTurns a ticket into a step-by-step guide, such as fixing sync errors on the mobile app.
• product knowledge assistantAnswers product questions and builds FAQs, like a comparison of two plan tiers for new customers.
• live chat support assistantHandles live chat from triage to billing help, like a password reset while the customer waits.

Plus a start-here assistant, the prompt library and the app builder, and for members the daily brief.

Ready-made prompts 201

• Customer Inquiry Response5 prompts, like Draft Empathetic Customer Support Replies
• Troubleshooting Guide Creation17 prompts, like Find Root Causes In User Feedback
• Feedback Analysis12 prompts, like Analyze Competitor Feedback
• Product Knowledge Base Expansion17 prompts, like Research New Product Features
• Training Module Development6 prompts, like Generate Interactive Training Elements
• Escalation Handling Procedures18 prompts, like Identify Escalated Issues
• Policy Update Communication5 prompts, like Policy Update Email Drafting

Apps you can build with AI 5

• Multi-channel customer support automation portalBuild it when the same questions arrive on chat, email, and social and your team needs one reviewed queue. Demo included.
• Knowledge base maintenanceBuild it when help articles go stale and you want updates driven by real tickets and verified fixes. Demo included.
• Source-linked support chat and automation consoleBuild it when reps switch tools all day and every answer needs to link back to a source. Demo included.
• Source-linked conversational support and feedback consoleBuild it when handling time is high and you want chat answers and feedback traceable to one source. Demo included.
• AI email reply drafting and escalation deskBuild it when email drafting eats the day and you still need a named agent accountable for each send. Demo included.

AI agents 12

In the download. An agent runs a whole recurring task for you, step by step, and asks you before anything important. Ask your AI: "Run the Support Resolution Verification Agent". Each one also has a guided set-up with sample data on its page.

• Support Resolution Verification AgentEvery 'solved' ticket has evidence that the customer's own symptom is fixed.
• Support Knowledge Repair AgentHelp articles answer real customer questions correctly, verified against resolved tickets.
• Support Attachment Interpretation AgentA clear, evidence-based next diagnostic step for every ticket with attachments.
• Helpdesk Translation Ambiguity AgentSupport agents understand exactly what the customer means, whatever their language.
• Customer Export Troubleshooting AgentA tested procedure that exports all the customer's data correctly.
• Support Identity Document Quality AgentReadable identity documents with as few resubmissions as possible.
• Support Device Compatibility AgentTroubleshooting that fits the customer's actual hardware combination.
• Support Self-Service Journey AgentEvery help article's steps actually work in the current product.
• Support Incident Follow-up AgentEvery affected customer is verified fixed before their ticket is closed.
• Team Knowledge Handoff Test AgentHandoff guides that someone new can actually follow.
• Outage Surge Communication AgentGive agents and customers one accurate message during an outage and keep it up to date.
• Customer Health Survey Follow-up AgentMake sure every low survey score gets a personal reply and a check that the issue was solved.

Connections (MCP servers) 12

A guide in the download. A connection lets your AI work in an app you already use. You add only the ones you use: ask your AI "Which apps can you connect to?" and follow the steps on each connection's page.

• Zendesk MCP serverLets your AI read, search, and update Zendesk tickets, comments, views, and macros for you.
• Freshdesk MCP serverLets your AI look up Freshdesk tickets, read conversations and pull text out of attachments for you.
• InvGate Service Desk MCP serverLets your AI look up InvGate tickets, users, knowledge base articles and assets, and optionally update them.
• Entra ID MCP serverLets your AI look up Microsoft Entra ID users, groups, devices, sign-ins and MFA status for you.
• PipesHub MCP serverLets your AI search across your work apps like Google Workspace, Microsoft 365, Slack and Jira, and answer with the sources it found.
• Pinecone Assistant MCP serverLet your AI search your Pinecone Assistant knowledge base and bring back answers with sources. Official.
• Ragie MCP serverLet your AI search your Ragie knowledge base and pull back the right passages when you ask a question.
• DeskCrew MCP serverLet your AI read, draft, and triage support tickets on a helpdesk, paying per action in USDC. No install needed.
• IT Glue MCP serverLets your AI search, read, and update your IT Glue documentation for you.
• UseCortex MCP serverLet your AI save notes to an online knowledge base and look them up later whenever you ask. No install needed.
• NocturnusAI MCP serverKeeps your AI's memory short and tidy by remembering only the facts that changed since last time.
• Qorami email check MCP serverLet your AI check an email before it sends it, and pause for a human when the email looks risky.

Your Grok Bot team 12

• Customer Inquiry Response AssistantDrafts, translates, and tracks customer support replies across channels.
• Support Reply Draft StudioDrafts accurate customer support replies and guides for every inquiry type.
• Customer Service Support AssistantHandles customer service tasks from inquiry to analysis for an administrative assistant.
• Troubleshooting Guide CreatorTurns support knowledge into complete troubleshooting guides, scripts, and tools for your users.\n\n{\"tagline\":\"Turns support knowledge into…
• Product Knowledge AssistantHelps customer support reps answer product questions and build product knowledge resources.
• Live Chat Support AssistantHandles live chat support from triage to escalation so your customers get answers fast.
• Knowledge Base Expansion AssistantExpands and maintains your product knowledge base with researched, translated, and user-focused content.
• Complaint Handling AssistantHandles customer complaints from acknowledgment to resolution, with analytics and follow-up.
• Escalation Handling AssistantManages customer escalations from detection to resolution with structured procedures and insights.
• Support Feedback CompassCollects, analyzes, and reports on customer feedback to guide support improvements.
• Escalation Closure CopilotHelps customer support reps handle escalations from identification to closure, with drafts, tracking, and insights.
• Technical Support AssistantGuides customers through technical support issues with step-by-step solutions.